Loan Administration Specialist

Summit Credit Union•Greensboro, NC

About The Position

If you are someone who thrives on details, enjoys solving problems, and wants your work to directly impact people’s financial lives, this role is for you. We are seeking a Loan Administration Specialist to support our Lending and Collections teams. This position plays a critical role in ensuring loans are properly documented, titles and liens are secured, insurance claims are processed accurately, and members receive timely support when they need it most. This is not just a back-office position. It is a high-impact role that connects lending operations, vehicle titles, insurance claims, and member service. If you are interested in lending administration, loan processing, titles and liens, credit life insurance, GAP claims, or loan servicing, keep reading.

Requirements

1–3 years of experience in loan servicing, lending support, titles, insurance processing, or credit administration
Strong knowledge of vehicle titles and liens
Experience with credit life, disability, or GAP claims
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines
Sound judgment and ethical decision-making
Comfort using database systems, Microsoft Word, and web-based tools
Associate’s degree (A.A.); or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages as well as the ability to create and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Database Software (Access); Internet Software; and Word Processing Software (Word).
Valid driver license and acceptable motor vehicle record
Strong member service skills with excellent verbal and written communications
Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
Friendly, courteous, service-oriented, professional, outgoing, and member service oriented.
Remain calm and professional in stressful situations.
Detail oriented while maintaining an extremely positive attitude.
Must be able to work independently and productively with minimum supervision.
Recognize problems, identify possible causes and resolve routine problems.
Uses systematic approach to problem solving and troubleshooting.
Team player with a "can do" attitude that can work in a fast-paced environment.
Ability to establish and maintain professional atmosphere for employees, clients and members.
Must exhibit independent judgment and decision-making skills while under the supervision of their department manager or team leader.
Able to work a flexible schedule to include various nights, weekends and holidays.
May require some travel on an as needed basis.
Working knowledge of Fair Debt Collection Act (FDCA), state laws, and federal laws applying to collection activities.
Working knowledge of finance issues regarding collections.
One to three years of credit/collection experience.

Nice To Haves

Knowledge of collection procedures, bankruptcy laws and real estate a plus.

Responsibilities

Verify and perfect liens on vehicle loans within required timeframes
Review DMV documentation to ensure accuracy
Document and file received titles
Release titles promptly when loans are paid in full
File and follow up on credit life insurance, credit disability, GAP, and warranty refund claims
Manage total loss claims and coordinate with members and vendors
Order real estate appraisals and notify loan officers
Handle incoming and outgoing tax levies
Escalate complex or sensitive issues to management quickly
Respond to member and staff questions related to titles, insurance claims, and loan servicing
Maintain high quality standards on incoming calls
Stay current on policies, procedures, and compliance requirements