Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions! The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation: Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination. Vision: Every child in Indiana thrives in a safe, loving, forever home. Purpose: Ignite hope. Cultivate joy. This Account Adjustment Specialist receives adjustment requests and follows agency procedures to complete the adjustments. You will complete multiple adjustment types, receive and log checks, assist with check and letter mailings, review reports, and respond to emails and phone calls. This role requires that you are able to meet deadlines, produce timely and accurate work, and adapt to new tasks as necessary. Key outcomes for this role are: Gain and maintain robust knowledge of the legacy child support enforcement system (ISETS) and the developing system modernization (INvest). Complete various types of financial adjustments using departmental procedures and resolve in the adjustment management program. Log and/or process incoming checks, when appropriate. Adjust case balances, as appropriate. Research case and transaction information in the statewide computer system and/or the document image system. Partner with internal and county stakeholders to complete assigned tasks and provide excellent customer service, both written and verbal. Assist with special projects.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed