Accommodations - Guest Service Specialist
About The Position
Dive into Blue Water! We’re a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002. From cozy campsites to splashy water parks to luxe suites, we create unforgettable guest experiences. Love making memories? Come ride the wave with us and join our team! Be the shining light that sets our guest's experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!
Requirements
- High school diploma or GED equivalent
- 1-3 years of front desk, reservations, or customer service-oriented role (required)
- Must be enthusiastic, upbeat, and energetic
- Strong attention to detail
- Ability to work a diverse work schedule, including weekends, holidays, and evenings.
- Must work well under pressure and in high-stress situations
- Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.
- Excellent communication skills.
- All-Hands-On-Deck mindset (required)
Nice To Haves
- Campspot reservation system knowledge
Responsibilities
- Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
- Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
- Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with arrangements to support their stay at the property.
- Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
- Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift.
- Ensures the property is clean, orderly, well-manicured, and guest-ready always.
- Performs other duties as assigned.
- Provides regular and reliable attendance.
Benefits
- Seasonal roles are eligible for sick time and holiday pay
Stand Out From the Crowd
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
