Accommodation Specialist

Unum • Portland, ME

4d • $40,000 - $75,600 • Hybrid

About The Position

The Specialist serves as a key partner in delivering high-quality absence management solutions for key client partnerships, navigating complex regulatory and corporate leave policies, and fostering trusted relationships with a diverse range of stakeholders. This role demands adaptability, and exceptional communication to integrate seamlessly with client teams, third-party administrators, and internal Unum partners. Specialists resolve operational challenges and drive positive outcomes for clients and their employees while actively supporting continuous improvement and professional growth in a dynamic, high-impact environment.

Requirements

• Bachelor’s Degree or equivalent, relevant business experience
• Demonstrates a basic understanding of FMLA, ADA, and state leave laws; applies established procedures to routine cases under guidance; seeks clarification on unfamiliar or complex situations. Resolves straightforward cases
• Demonstrates team player behaviors and participates in team tasks
• Identifies and resolves routine issues; follows established methods
• Works within defined protocols and meets prescribed deadlines
• Produces credible reports and documents on a range of related topics
• Ability to effectively participate in relatively ambiguous work situations; seeks guidance as needed
• Exercises sensitivity, encouragement, and discretion with customer’s employees to encourage return to work (RTW) or stay at work
• Works cooperatively with employers and vendors on routine RTW plans for employees
• Proficient use of standard tools for tracking, documenting and/or diary systems
• Demonstrates flexibility and adaptability seeks opportunities for skill development.

Nice To Haves

• 1 year disability management, leave management, workers compensation administration, clinical and/or vocational rehabilitation, disability case management, or human resources, preferred

Responsibilities

• Collaborate directly with clients’ third-party administrators to integrate processes, share information, and ensure seamless service delivery.
• Manage daily absence operations, including case management, documentation, and compliance.
• Maintain accurate records and ensure timely, effective communication with clients and internal partners.
• Identify and resolve process issues and escalate complex cases as appropriate.
• Support implementation of programs, assisting in process improvements and system updates.
• Provide subject matter expertise on absence policies, procedures, and best practices.
• Determine and generate appropriate communications to comply with FMLA, State regulations, customer procedures, and the client’s complex, evolving corporate leave policies.
• Review medical certifications and related documentation, and document the appropriate leave status under FMLA, state, and corporate policies, based on regulatory requirements, company-specific needs, and case details.
• Communicate medical or absence information with other internal units (STD, Intake, Leave, LTD, PFL)
• Manage leave through duration, reporting status to Employer, employee and other internal units
• Adapt communication style and approach in order to build and maintain effective relationships with employer contacts—including HR administrators, payroll clerks, managers at all levels—as well as clients, colleagues, external partners, and legal or operational stakeholders; respond to accommodation and leave-related questions and issues while adapting communication style to diverse audiences.
• Address complex operational issues.
• Exhibit professionalism and confidentiality in all interactions.
• Manage interactions between employer representatives, employees, and attending physicians upon employer request, including obtaining required documentation, providing education about each party’s role in the process, and facilitating discussions to achieve agreement on support plans.
• Partner with appropriate Unum entities—including the Law Department, clinical and vocational resources, and disability/leave organizations—as well as client third-party administrators, to effectively deliver services.
• Track what modifications are provided by the customer and ensure proper documentation on all interactions and customers’ modification decisions.
• Review medical information to assess eligibility for worksite modifications, recommend appropriate accommodations, and partner with third-party administrators to support decisions.
• Identify potential accommodations for employees with medical conditions or functional limitations impacting job performance and determine when to recommend or coordinate independent medical evaluations.
• Perform other duties as assigned by Unum or as requested by our customer and approved by Unum.

Benefits

• Health, Vision, Dental
• Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• performance-based incentive plans
• 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level