Accommodation Advisor

Fidelity•Durham, NC

About The Position

As an Accommodation Advisor at Fidelity, you will lead the interactive process with associates who have disabilities as defined by the Americans with Disabilities Act and Amendments Act (ADA/ADAAA). Your role is to ensure the firm remains compliant with ADAAA guidelines set forth by the Equal Employment Opportunity Commission (EEOC), while minimizing risk by identifying creative and reasonable accommodations that enable associates to perform the essential functions of their roles. You will collaborate with key stakeholders—including Legal, Business Unit HR, Corporate Technology, and others—to influence decision-making and implement tailored solutions. Additionally, you will contribute to strategic efforts that promote accessibility and inclusion across the organization.

Requirements

Background in Human Resources or Employee Relations.
Skilled in identifying and implementing standard practices, process improvements, and consistent approaches to the accommodation process.
Excellent time management, organization, and prioritization skills.
Strong written communication skills for documenting dates, conversations, and process steps, and for drafting customized correspondence.
Exceptional verbal communication skills for educating associates on leave and accommodation policies via inbound/outbound calls.
Proven consulting, influencing, and relationship management abilities to build effective partnerships with associates and leadership.
Demonstrated leadership skills.
Effective problem-solving skills with a self-motivated approach and accountability for results.
Comfortable navigating uncharted territory to develop effective accommodation solutions.

Nice To Haves

Experience with FMLA and leave management as well as ADAAA, disabilities and accommodations.
Strong interpersonal skills with the ability to advise, influence, and collaborate across all levels of the organization, including Legal and other partners.
Passion for research accommodation solutions, including technology and services, and leading through situations without clear standards or practices.

Responsibilities

Lead the interactive process with associates who have disabilities.
Ensure compliance with ADAAA guidelines.
Identify creative and reasonable accommodations.
Collaborate with key stakeholders (Legal, Business Unit HR, Corporate Technology, etc.).
Influence decision-making and implement tailored solutions.
Contribute to strategic efforts promoting accessibility and inclusion.
Analyze and present case details to determine next steps and identify balanced solutions.
Manage a caseload of 200-250 complex accommodation requests.
Educate associates on leave and accommodation policies.
Drive solution-focused initiatives (e.g., leading cross-functional teams to select on-demand captioning software).