Accident Management Technician - Mt. Laurel, NJ
About The Position
Holman is seeking an Accident Management Technician to join their team in Mt. Laurel, NJ. This role involves taking the first notice of loss for drivers involved in automobile accidents, assisting drivers with emergency roadside assistance, and helping them locate suitable repair locations. The technician will also assist vendors with general inquiries, provide accurate documentation on all repair events, and verify that repair and maintenance work is necessary and priced fairly. Responsibilities include reviewing, authorizing, and submitting payments for repairs, responding positively to change, offering suggestions for improvements, remaining calm under pressure, and accepting constructive criticism. The role requires attention to detail, the ability to carry out assignments carefully with follow-up, overcoming obstacles to meet goals, and accepting personal accountability. Keeping management and coworkers informed of work progress and maintaining positive relationships are also key. The technician must be able to complete transactions and set follow-up tasks accurately while providing high-quality service. Additional duties and special projects may be assigned, and adaptability to change and willingness to work extra hours, including nights and weekends depending on shift coverage needs, are expected.
Requirements
- Must have a working knowledge of Microsoft Office
- Must have the ability to quickly learn to navigate and use internal Holman systems
- Two to five years of customer service experience.
- Ability to be flexible and multi-task on a regular basis
- Detail orientated
- Ability to communicate effectively, both verbally and in writing.
- Excellent customer service skills, ability to express empathy and sympathy in situations which it is warranted.
Nice To Haves
- Prior automotive experience a plus.
- Prior call center experience a plus.
- Bilingual English and Spanish preferred but not required.
Responsibilities
- Take first notice of loss for drivers involved in automobile accidents.
- Assist drivers with emergency roadside assistance.
- Assist drivers in locating suitable repair locations.
- Assist vendors with general inquiries.
- Provides accurate documentation on all repair events, including all incoming calls.
- Verifies that all repair and maintenance work is necessary and done at a fair price.
- Reviews, authorizes, and submits payment for repairs as necessary.
- Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively.
- Can be counted on to carry out assignments carefully and with appropriate follow-up.
- Overcomes obstacles to meet goals.
- Accepts personal accountability for his/her actions.
- Keeps manager and/or coworkers informed of work progress and other necessary information.
- Maintains a positive relationship with management and other workers, listens effectively.
- Must be able to complete transactions and set follow up tasks with accuracy while providing a high level of quality service.
- Perform all other duties and special projects as assigned.
- Is adaptable to change, willing to work extra hours at the direction of management.
- Nights & weekends may be required depending on the shift we need coverage for.
Benefits
- health, dental, vision, tuition reimbursement, paid time off and more!
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
