Accident Benefits Case Manager
About The Position
We have an exciting new opportunity in Claims for a Level I or II Accident Benefits Case Manager in one of the following offices: Edmonton, AB, Calgary, AB, Vancouver, BC, Victoria, BC. At Intact Insurance, we believe insurance is not about things, it’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in and “grow with us”. Please note: increased in-office presence will be required for the first six months of employment to support training and development in this role.
Requirements
- Post-Secondary Education in a health-related field or have worked in a medical setting and are proficient in understanding medical terminology.
- Previous claims adjusting experience is required.
- Alignment with IFC company organizational values.
- Have a strong ability to multitask and thrive in a fast-paced environment.
- Approach each claim with a collaborative mindset which focuses on the needs of the customer and respects the parameters of the policy wording.
- A skilled communicator, in both verbal and written, allowing you to foster favourable business relationships.
- Compassionately listen to customers while guiding the conversation to gather, document, and confirm all required information, enabling you to assess each situation and make timely, thoughtful decisions.
- Passion for investigation and getting to the root cause of the customer’s concerns allowing you to identify red flags and/or find solutions to support while adhering to the parameters of the policy wording.
- A desire to go above and beyond for our customers and your colleagues because you truly want to make a difference.
- Strong desk management and organizational skills.
- Strong desire for personal growth and continuous learning.
- No Canadian work experience required however must be eligible to work in Canada.
Nice To Haves
- Accident Benefits claims handling is an asset.
- Working toward the Chartered Insurance Professional (CIP) designation is an asset.
Responsibilities
- Analyze and interpret insurance policy wording to determine coverage and evaluate entitlements that are fair and equitable.
- Communicate in a timely and respectful manner with customers, claimants, lawyers and insurers to settle claims and report findings and settlements.
- Conduct investigations and identify additional information such as medical examinations, customer medical or employment history as required to clarify and/or justify a claim.
- Ensure all cases are clearly documented and meet our legislative requirements.
- Identify process improvement needs and recommend changes to policies or procedures to improve quality service and competitiveness.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%
- Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
- Pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
