Accessibility Technician

National Seating & Mobility•Roslyn, NY

About The Position

The Accessibility Technician assists with assembling, modifying, maintaining, repairing, and delivering accessibility equipment. The role includes installing and servicing products in customers’ homes and facilities, diagnosing equipment problems, communicating with customers and suppliers, and maintaining accurate service and customer records. The technician also supports in-store customer service, warehouse and inventory activities, and other branch duties as assigned. The position follows a weekday day-shift schedule, with 8- or 9-hour shifts. Technicians attend scheduled customer appointments and return to the branch for in-branch duties when appointments are completed. The role may involve working alongside other technicians and attending seating clinics with a Rehab Technology Specialist.

Requirements

High school diploma or equivalency certificate.
Valid driver’s license.
Ability to lift 75 pounds or more.
Must pass a drug and background check.

Responsibilities

Install, restore, repair, maintain, and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products in customers’ homes and facilities according to factory and clinical specifications.
Maintain tools, shop supplies, and other items needed to perform service work.
Set up and install products delivered from the store to customers’ homes and facilities.
Communicate with customers to understand technical problems and possible causes and provide assurance regarding their equipment.
Record work performed, including time and materials used to repair or service customer- and NSM-owned equipment.
Maintain customer records, quotations, work orders, customer orders, and invoices.
Complete quotations, work orders, and customer orders accurately for customer billing.
Review daily paperwork with in-store Customer Service Representatives and assist the Warehouse Technician with putting away accessibility products.
Provide in-store and out-of-store customer service, including helping customers select medical products and liaising with therapists.
Organize and identify repair and stock parts, optimize parts levels, and set up parts in the information system.
Troubleshoot faulty equipment by phone or at customers’ homes.
Fabricate and install customized equipment components within established guidelines.
Communicate with suppliers to obtain technical assistance, resolve warranty issues, obtain Return Authorizations, and ensure defective goods are returned as prescribed.
Ensure NSM name stickers are placed on all equipment.
Maintain product knowledge through product literature, in-house training, manufacturer training, and in-branch training sessions.
Pick up equipment from customer residences and check that all components are returned and undamaged.
Manage appointment schedules, notify the NSM branch when appointments are running late, and return to the branch for in-branch duties when appointments are complete.
Assist other technicians, including delivering equipment and helping with repairs.
Attend seating clinics with the Rehab Technology Specialist as needed to assist with evaluations, modifications, and deliveries.
Perform other assigned duties, including inventory, warehouse management, and sales-floor tasks.
Maintain a professional work environment and follow instructions from the supervisor.