Accessibility Coordinator- The Truth

Live Nation Entertainment • Nashville, TN

3d • Onsite

About The Position

The Truth is seeking a part-time Accessibility Coordinator to help ensure every guest can enjoy a safe, welcoming, and accessible experience at our venue. This role serves as the venue's primary accessibility resource, supporting guests, employees, and venue leadership in creating an inclusive environment for all. Working closely with the General Manager, Operations Manager, department leaders, and Live Nation's National Accessibility & Inclusivity team, the Accessibility Coordinator helps oversee accessibility programs, guest accommodation, staff training, and venue readiness while ensuring compliance with accessibility standards and best practices.

Requirements

• A genuine passion for helping others and creating exceptional guest experiences.
• Strong interpersonal and communication skills with the ability to interact effectively with guests, employees, and stakeholders from diverse backgrounds.
• A calm, professional demeanor and the ability to problem-solve in a fast-paced event environment.
• Strong organizational skills and attention to detail.
• Ability to work evenings, weekends, and event schedules.
• Position requires constant physical activity such as walking, climbing stairs, lifting, and carrying equipment.
• Preferably able to lift 30 lbs. using proper lifting techniques, but not required.

Nice To Haves

• Understanding of ADA requirements and accessibility best practices preferred.
• Experience working with individuals with disabilities or within accessibility-focused programs is preferred.
• A collaborative, team-first mindset and willingness to support venue operations as needed.

Responsibilities

• Serve as the venue's primary accessibility resource, supporting guests, employees, and venue leadership before, during, and after events.
• Support the Guest Services team by performing general guest services responsibilities during events, including assisting guests, answering questions, and providing exceptional customer service, while serving as the venue's accessibility resource as needed.
• Partner with Live Nation's National Accessibility & Inclusivity team to implement accessibility programs, maintain service standards, and support compliance with ADA and accessibility best practices.
• Collaborate with Guest Services, Security, Box Office, Food & Beverage, Production, and other venue departments to ensure accessibility accommodations and services are delivered seamlessly.
• Respond to accessibility-related inquiries and accommodation requests, while serving as a point of contact for guests and employees who may need assistance.
• Conduct routine venue assessments to help identify accessibility barriers and opportunities to improve the overall guest and employee experience.
• Assist with staff training initiatives and help promote an inclusive, welcoming environment for all guests.
• Fosters positive experiences for guests, staff, and other stakeholders in a manner that establishes the venue as a safe, enjoyable, and supportive environment
• Complete post-event reporting, track trends, and provide recommendations that support continuous improvement of accessibility programs and services.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed