Accessibility Coordinator - Citizens Live at The Wylie

Live Nation Entertainment • Pittsburgh, PA

2d • Onsite

About The Position

The Accessibility Coordinator at Citizens Live at The Wylie plays a crucial role in ensuring that the venue is inclusive and accessible to all guests by maintaining the Live Nation service standards. The Accessibility Coordinator will report to the Operations Manager, and work alongside the Experience Manager and other venue leaders to ensure the needs of guests are met to create an enjoyable, accessible experience for all. They will also partner with the national Accessibility and Inclusivity team to implement, locally own, and maintain all accessibility touchpoints. Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply. We will host a hiring event for residents closer to the grand opening. Details will be announced as they become available.

Requirements

• A natural interest in helping others and a heart for service, as well as a passion for delivering memorable fan experiences.
• Must be able to maintain composure and organization in an often hectic and loud environment.
• Be flexible and approach the job with a one-team mentality no matter the task.
• Understanding of ADA requirements and other accessibility standards.
• Experience working with or familiarity with various disabilities and the specific needs associated with them.
• Excellent communication skills, both written and verbal.
• Ability to communicate effectively with individuals with diverse needs.
• Strong problem-solving skills to address accessibility challenges and find effective solutions.
• Empathy and a people-first approach.
• Position requires constant physical activity such as walking, climbing stairs, lifting, and carrying equipment.

Nice To Haves

• Preferably able to lift 30 lbs. using proper lifting techniques, but not required

Responsibilities

• In collaboration with your General Manager and Operations Manager, meet with all department heads (e.g. box office, security, guest services, and venue experience manager) to design a service framework and plan for pre-show and day-of-show standards and processes, considering ADA (Americans with Disabilities Act) and other relevant accessibility guidelines.
• Work in coordination with venue leadership to discuss budget, needs, and ongoing support.
• Identify and seek opportunities to integrate accessibility considerations and remove event day hassles for both fans and employees.
• Regularly survey that all areas of the venue, including circulation spaces, seating, restrooms, entrances, and exits are accessible to individuals with disabilities and follow the standards set forth by the National Accessibility and Inclusivity team.
• Help facilitate, in collaboration with other venue leaders, large-scale on-site venue staff training, leading sections for venue crew members designed by the National Accessibility and Inclusivity team.
• Stay informed about relevant accessibility laws, regulations, and standards in your state to ensure the venue's compliance with ADA and other applicable guidelines.
• Serve as the main point of contact for guests with disabilities, providing assistance and information regarding accessible services and facilities before and during events.
• Main point of contact for all incoming fan and venue employee accessibility-related requests and communication, to ensure the needs and communicate with guests and crew members about available accessibility services, facilities, and policies.
• Collaborate with venue department heads as the subject matter expert and coordinate with venue staff to ensure seamless assistance for guests with disabilities.
• Complete post-event reporting, helping to identify trends and guidance for future improvements.
• Frequent meetings with the core venue team, attend calls with other Accessibility Coordinators around the country, as well as have frequent one-on-ones with National Accessibility and Inclusivity leaders.
• Provide information in multiple formats (e.g., written, verbal, visual) to accommodate different communication needs.
• Work in coordination with venue management and the National Accessibility and Inclusivity team to address and solve any accessibility barriers.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed