ACCESS York Case Manager

YWCA York•York Township, PA

18d•Hybrid

About The Position

The ACCESS York Case Manager provides trauma-informed, survivor-centered case management and advocacy to individuals and families impacted by domestic violence. The position supports survivor safety, stability, self-sufficiency, and access to community resources while maintaining confidentiality and survivor choice.

Requirements

Strong communication, organization, documentation, problem-solving, and time-management skills.
Ability to maintain confidentiality, professional boundaries, and sound judgment while working with individuals experiencing crisis.
Ability to work independently and collaboratively and to use standard electronic documentation and office technology.
Demonstrate professionalism, reliability, flexibility, and respect; follow YWCA York policies and safety practices; and support the organization's mission of eliminating racism and empowering women.
Ability to lift, push, and/or pull up to 25 pounds.
Frequent walking, sitting, standing and typing.

Nice To Haves

College degree preferred.
Experience in case management, advocacy, crisis response, housing services, victim services, or related human services preferred.
Knowledge of domestic violence, trauma-informed care, housing instability, and community resources preferred.

Responsibilities

Conduct intake, needs assessments, safety planning, and individualized service planning.
Provide ongoing case management, crisis support, advocacy, referrals, and follow-up services.
Assist survivors with housing, employment, education, benefits, transportation, childcare, legal resources, and other identified needs.
Coordinate referrals and warm handoffs to YWCA York programs and community partners.
Support eligible participants with housing and supportive-service programs, including the Next Door Program when applicable.
Maintain timely, accurate, objective, and confidential case documentation and required program data.
Participate in case conferencing, supervision, staff meetings, training, and program improvement activities.
Maintain knowledge of community resources and perform other related duties consistent with the position and YWCA York mission.
Participate in external community activities, outreach initiatives, and events that promote communication, awareness, and education regarding domestic violence, available services, and community resources.
Protect survivor information and follow applicable confidentiality, VAWA, mandated reporting, and organizational requirements.
Provide services that promote safety, dignity, cultural responsiveness, empowerment, voice, and choice.
Respect each survivor's right to make decisions regarding relationships, housing, legal action, and participation in services.