Access to Care Manager

Hope and Healing Survivor Resource Center•Akron, OH

4d•Onsite

About The Position

Provides oversight and coordination of services for survivors of domestic violence, sexual violence, and human trafficking, ensuring timely, trauma-informed, and survivor-centered access to care. Provides direct case management services while supporting effective service delivery and reducing barriers to care. Coordinates client needs across agency and community resources and supports consistent implementation of program practices and service standards.

Requirements

Bachelor’s degree in social work or a related human services field required.
Current Ohio LSW or eligibility for Ohio social work licensure required
Prior supervisory experience required
Experience providing services to individuals impacted by trauma, violence, and other barriers to safety and stability
Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).
Ability to remain calm, empathetic, non-judgmental and compassionate in crisis situations
Ability to establish and maintain professional boundaries
Excellent interpersonal and communication skills, particularly with diverse populations.
Computer skills including, but not limited to, Microsoft Word and Excel.

Responsibilities

Oversees Access to Care Programming which includes case management services, advocacy in medical and other settings, and outreach and training efforts to meet the unique needs of a variety of populations
Maintains an individual caseload to assist clients whose lives have been disrupted by sexual violence and human trafficking, which includes program intakes, goal planning, referral information, emotional support, crisis intervention, and other services as required
Provides direct supervision to staff in a trauma-informed manner
Maintains client and program documentation in compliance with agency procedure
Assists with programmatic statistics, document creation, and evaluation
Represent H&H at community meetings as assigned by supervisor
Maintain confidentiality of information learned through one’s employment at the H&H
Represent the mission and philosophy of the H&H at all times.
Always adheres to Service Excellence standards.
Complies with agency policies and procedures, federal and state requirements, CARF Standards and educational/certification/registry requirements.
Performs other duties as assigned.