Access Specialist II - ED

Albany Medical Center•Saratoga Springs, NY

3d•Onsite

About The Position

The Access Specialist II - ED role builds upon the responsibilities of the EDAS I, with the added duty of onboarding and precepting new hires or colleagues requiring frequent at-the-elbow support. This position may require adjusted hours. The EDAS I functions in a high-pressure environment, combining the roles of Access Representative and Health Unit Coordinator. This role involves rotating assignments across multiple disciplines within the Emergency Department, including Triage of walk-in patients, ED Zone Support, Bedside Registration, and managing the EMS Desk.

Requirements

High School Diploma/G.E.D.
Ability to keep composure in a high-stress environment.
Ability to train peers and new hires.
Ability to multi-task in a stressful and high patient volume unit; must be able to manage the pressure of high-intensity situations.
Demonstrated ability to train the adult learner – on the job – post successful completion of The Academy.
Ability to assess adult learner progress following the formal Training Manual; providing constructive feedback.
Good judgment and ability to be resourceful to problem-solve; escalate issues as needed.
Ability to manage contained blood, urine, and other bodily fluids.
Ability to handle a multi-line telephone system; paging required.
Ability to push 35-50 lb WOW.
Must be able to stand for long periods of time.
Equivalent combination of relevant education and experience may be substituted as appropriate.

Nice To Haves

Associate's Degree
3- 5 years’ experience in hospital or clinic registration, Emergency Department setting
CHAA

Responsibilities

Onboarding/precepting all new hires or colleagues needing additional at-the-elbow support on a frequent basis.
Triage of walk-in patients – encompasses quick data collection, entering in ADT System, placing patient wristband, acquiring regulatory signature on HIXNY Consent.
If patient is seen by a provider, complete a full registration including General Consent and collection of financial responsibility.
Accurately identify patients in the ADT system to ensure the correct patient is selected, especially when patients lack identification.
ED Zone Support – answering a multi-line (10) telephone, managing inquiries, transferring calls, discharging patients via the patient medical record, verifying laboratory specimens are placed in a hazardous bag for accurate labeling.
Bedside Registration – Collection of demographic information, insurance, regulatory consent forms, and collection of financial responsibility at the patient's bedside.
EMS Desk – answer EMS Radio (Ambulance Agency calls from the field) and provide a brief description of patient age, complaint, Vital Signs, and ambulance agency capture.
Responsible for the accurate identification of the patient, managing the UNKNOWN Patient policy and procedure.
Train job-specific responsibilities post successful completion of The Academy, including all respective disciplines within the Emergency Department and providing constructive feedback.
Responsible for accurate patient identification in a highly stressful situation as a Patient Safety measure.
Bedside registration including working from a WOW, collecting patient demographic and insurance information, and obtaining signatures for regulatory forms via Document Management/electronic signature.
Collection of Medicare patients' regulatory mandate of the MSPQ information.
Ensure Access expectations of key clinical measures are executed and timeframes met (e.g., Chest pain – Door to EKG notification).
Identify and verify insurance at bedside; obtain additional information for No Fault or Worker’s Compensation for MVA patients and employees hurt at work.
Review, assess, and assign the appropriate health insurance plan and collect copayment, if applicable, at bedside.
Interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies, and Correction Facilities.
Capture patient’s pharmacy information to support expedited discharge.
Answer multi-line telephone and manage all calls in a calm, courteous, and respectful manner.
Capture brief information via Ambulance Radio including patient description, age, chief complaint, and Vital Signs.
Manage the ED Patient Tracker and complete Access Specialists tasks.
Laboratory specimen verification and assurance of timely send to laboratory.
Manage daily workflow during scheduled and unscheduled SYSTEM downtimes, following downtime procedures.
Responsible for downtime flow in the ED during system downtimes.
Ensure EMTALA Regulations are maintained.