ED Access Representative II

University of Rochester•Rochester, NY

2d•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. This role involves coordinating functions associated with visits to the Emergency Department, monitoring and ensuring accuracy and efficiency, and supporting clinical staff to facilitate workflow. The position requires excellent customer service, data accuracy, and efficiency in work. It also involves managing financial accounts, collecting co-pays, and coordinating patient transportation. The University of Rochester is committed to fostering an inclusive and welcoming culture.

Requirements

High School Diploma required.
1 year related work experience in an administrative office or customer service field required or an equivalent combination of education and experience.

Nice To Haves

Medical terminology experience preferred.
Demonstrated ability to word process documents and enter data into a database preferred.
Demonstrated skills related to achievement of customer satisfaction preferred.

Responsibilities

Coordinates functions associated with visits to the Emergency Department.
Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner.
Facilitate work flow in the department by supporting clinical staff.
Greets patients to initiate positive experience, requests patient identification, collects and verifies patient demographic and financial information.
Initiates the ED medical/financial record; identifies forms needed for specific ED visit.
Assemble ED charts for admissions and discharges; ensure all paperwork is completed and distributed appropriately.
Performs duties and achieves and maintains proficiency in provision of excellent customer service, accuracy of data, and efficiency of work.
Coordinate daily efforts to edit and correct registration and billing errors during full registration process.
Identify ways to reduce follow-up, repetitive or corrective work.
Utilize eRecord programs to facilitate work flow; manage patient tracking system ensuring correct location of patients within ED.
As designated preceptor, provide training to other EDAS staff on all aspects of department specific work including orientation to department and hospital, registration process and customer service.
Acts as information resource for all departmental staff in regards to registration and work flow activities.
Attend education programs for department at direction of supervisor and teaches other staff.
Ensure that an accurate and complete full registration of the patient is completed prior to the discharge of the patient including insurance verification for new and self-pay patients.
Follow up on hold bill report to facilitate reimbursement for Emergency Department services.
Collect co-pays.
Triage patient calls, assess the urgency of a situation and determine the appropriate action, serves as focal point for handling complaints.
Answer incoming phone calls in communications center, routing calls as appropriate.
Coordinate transportation for discharged or transferred patients as needed.
Provide support for departmental activities including monitoring inventory of supplies and supply ordering.
Perform other patient focused tasks, escorting patients, offering comfort items, witnessing consent signatures, fax charts, pull charts for QA audits or patient care follow up, manage and stock forms and supplies, and requests from clinical staff.