Access Specialist I - ED

Albany Medical Center•Glens Falls, NY

21h•Onsite

About The Position

The Emergency Department Access Specialist I is a hybrid position combining the Access Representative and Health Unit Coordinator roles, designed to operate effectively in a high-pressure environment. This role involves rotating assignments across multiple disciplines within the Emergency Departments. Key areas of responsibility include Triage of walk-in patients, which involves quick data collection, entering information into the ADT System, patient wristband placement, acquiring regulatory signatures (HIXNY Consent), and completing full registration with General Consent and financial responsibility collection if a provider sees the patient. The Triage role requires accurate patient identification, even when identification is problematic or unavailable. The position also provides ED Zone Support, managing multi-line telephone inquiries, transferring calls, discharging patients via medical records, and verifying laboratory specimen labeling. Bedside Registration involves collecting demographic and insurance information, obtaining regulatory consent forms, and collecting financial responsibility directly at the patient's bedside. Lastly, the EMS Desk role includes shadowing and answering EMS Radio calls from ambulance agencies, providing brief patient descriptions (age, complaint, vital signs), and accurately identifying patients, often with limited information, while managing UNKNOWN Patient policies and procedures.

Requirements

High School Diploma/G.E.D. - required
Ability to keep composure in a high-stress environment.
Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations
Good judgement and ability to be resourceful to problem solve; escalate issues as needed
Ability to manage contained blood, urine and other bodily fluids
Ability to handle a multi-line telephone system; paging required
Ability to push 35- 50 lb WOW
Must be able to stand for long periods of time.

Nice To Haves

Associate's Degree - preferred
1-3 years in customer service experience, or a hospital or clinic setting - preferred

Responsibilities

Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure.
Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information
Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker’s Compensation for MVA patients and employee’s hurt at work.
Ensure Access’ expectations of key clinical measures are executed and timeframes met ie: Chest pain – Door to EKG notification.
Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside.
Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities.
Capture of patient’s pharmacy in support of expediate discharge by nurse and physician
Answering multi-line telephone and managing all calls in calm, courteous, respectful manner
Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs
Managing the ED Patient Tracker and completing the Access Specialists tasks as identified
Laboratory specimen verification and assurance of timely send to laboratory
Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes – following downtime procedures.
Responsible for downtime flow in the ED during system downtimes.
Ensure EMTALA Regulations are maintained.

Benefits

Excellent health care coverage with no copay at Albany Medical Center providers
A wide array of services and programs to support emotional, physical, and mental wellbeing

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