Patient Access Advocate I-ED

Presbyterian Healthcare Services

1d • Onsite

About The Position

Presbyterian is hiring a skilled Patient Access Advocate I-ED. This role involves providing primary registration of patient accounts for self-pay, government, and commercial accounts on the date of service for both scheduled and unscheduled visits. Key functions include updating demographics, verifying insurance, collecting point-of-service liabilities, and documenting registration information within the ADT system. The advocate must ensure that registered accounts have accurate information to facilitate clean billing and possess basic knowledge of Medicare (CMS) guidelines and other applicable Compliance Regulatory guidelines for Patient Access. A crucial aspect of the role is delivering the highest level of customer service to patients and their families during registration interactions, as well as assisting with wayfinding for patients and visitors.

Requirements

• High school diploma/GED
• 6 months experience in healthcare setting or 1 year customer service background
• Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start)

Responsibilities

• Provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Address and attempt to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
• Manage conflict and appropriately request the help of a supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educate patients for whom they speak regarding insurance benefits and liabilities.
• Ensure accounts are financially cleared at time of service through account review to alleviate patient concerns over hospital financial matters.
• Perform the patient registration process.
• Manage the accurate collection of patient data which includes but is not limited to; Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion.
• Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.

Benefits

• Comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Presbyterian's Employee Wellness rewards program is designed to provide engaging opportunities to enhance your health and activate your well-being.
• Earn gift cards and more by taking an active role in personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED