Access Services - Supervisor ABC

University of Arkansas • Little Rock, AR

5d • Onsite

About The Position

The Access Services Supervisor oversees patient access operations in a healthcare facility, including registration, scheduling, insurance verification, admissions, and patient check-in. The role supervises staff, supports regulatory compliance and a positive patient experience, and promotes accurate patient information and timely reimbursement. The supervisor oversees assigned workflows, helps test and monitor workflows in UAMS electronic systems, and assumes the manager’s responsibilities during the manager’s absence. The position also educates staff on scheduling requirements, physician templates, payer requirements, and government rules and regulations. Regular audits are conducted to assess productivity, quality, and compliance; findings are reported and used with the administrative team to develop corrective action plans. Other duties may be assigned as needed.

The position is based inside a medical facility and has a day shift. Salary is commensurate with education and experience. Benefits-eligible employees may access health plans, leave, education discounts, retirement contributions, life insurance, career training and educational opportunities, merchant discounts, and prescription delivery on the main campus when using the UAMS pharmacy.

Requirements

• High school diploma, GED, or formal educational equivalent.
• Seven years of experience in registration, billing, or scheduling in a healthcare environment.
• Exceptional leadership, supervisory, communication, and interpersonal skills.

Nice To Haves

• Bachelor’s degree in Business, Healthcare, or a related field.
• Three years of experience in registration, billing, or scheduling in a healthcare environment.
• Leadership or supervisory experience.

Responsibilities

• Supervise patient check-in/check-out, scheduling, registration, patient portals, online requests, EPIC work queues, and physician referral workflows.
• Assist with testing, managing, and monitoring workflows in UAMS electronic systems to support maximum productivity.
• Assume the manager’s responsibilities during the manager’s absence.
• Educate staff on scheduling requirements, physician templates, payer requirements, and applicable government rules and regulations.
• Conduct regular audits of productivity, quality, and compliance.
• Report audit findings and work with the administrative team to develop corrective action plans.
• Perform other duties as needed.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contributions with up to a 10% UAMS match.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED