Access Services - Supervisor

University of Arkansas for Medical Sciences • Little Rock, AR

4d • Onsite

About The Position

The Appointment Business Center Supervisor facilitates the operations of assigned workflows including registration, call center, patient portals, on-line/e-requests, EPIC work queues, and physician referrals. The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

Requirements

• Bachelor's degree in Business or related field plus three (3) years of registration and/or billing experience or High School diploma/GED plus seven (7) years of registration and/or billing experience including three (3) years of experience in a healthcare environment required.

Nice To Haves

• Bachelor's Degree in Business, Healthcare, or a related field
• Leadership or supervisory experience
• Call center experience

Responsibilities

• Supervises department staff by monitoring activities and productivity daily
• Takes appropriate action to insure staff consistently meets performance standards
• Establishes and maintains performance standards for productivity, quality, and compliance.
• Implements process improvement and reports results.
• Responsible for ensuring the team meets expectations for referral turnaround, call statistics, quality, and customer service.
• Provides detailed information to leadership for barriers to scheduling to help improve UAMS access.
• Works closely with ABC management to develop, implement, and maintain formalized training plans.
• Serves as the main contact for access-related patient complaints for assigned service line(s).
• Completes all research to resolve complaints, provides customer service recovery, and completes root cause analysis when required.
• Meets with service line(s)
• Conduct & attend staff meetings
• Participates in the orientation and/or training of new staff.
• Performs other duties as assigned

Benefits

• Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level