Access Services and Events Support Associate, Duke Library

Duke Careers•Durham, NC

28d•$25 - $40•Hybrid

About The Position

Duke University Libraries values individuality, collaboration, and a commitment to exceptional service. Staff are expected to demonstrate customer focus, collaboration, creative problem-solving, continuous learning, and a dedication to diversity in all aspects of their work. This role involves dividing time between Lilly Library on Duke’s East Campus (60%) and Perkins Library on Duke’s West Campus (40%). The associate will serve as a key resource for overseeing space reservations, internal event planning and logistics, and outreach at Lilly Library. They will support service point operations while contributing to broader departmental workflows and service initiatives at both Perkins and Lilly Libraries, and provide guidance and support for student employees, including training and operational oversight. The position requires collaborative work with colleagues across Duke Libraries to ensure consistent, efficient, and user-centered access to services, spaces, and collections. The associate will work within the Duke University Libraries Event Management System (EMS) to process room reservation requests and calendars, and provide space management support including updating signage, ensuring compliance with room-use policies, and maintaining room configurations. Logistical and planning support for East Campus Libraries events will also be provided. The role serves as a liaison to campus partners including University Housekeeping, DUL Facilities, OIT AV Support, University Events, and Parking and Transportation Services. The associate will maintain service point shifts providing circulation and basic reference services, assist with stacks maintenance and processing requested materials, and participate in library-wide committees and projects. Maintaining readiness of library spaces, technology, and services, and providing service aligned with the Duke Libraries User Service Philosophy are also key aspects of the role. Other related duties as assigned.

Requirements

Bachelor’s degree or equivalent combination of relevant education and experience.
Excellent interpersonal, oral, and written communication skills.
Ability to work independently and as a member of a team.
High proficiency using computer-based technology and ability to adapt to new technologies.
Ability to effectively organize and prioritize daily work.
Demonstrated commitment to providing outstanding customer services.

Nice To Haves

Prior experience working in an academic research library.
Prior supervisory experience.
Two years of library experience to obtain specialized knowledge of library systems and procedures.

Responsibilities

Oversee space reservations, internal event planning and logistics, and outreach at Lilly Library.
Support service point operations and contribute to broader departmental workflows and service initiatives at Perkins and Lilly Libraries.
Provide guidance and support for student employees, including training and operational oversight.
Collaborate with colleagues across Duke Libraries to ensure consistent, efficient, and user-centered access to services, spaces, and collections.
Process room reservation requests and calendars using the Duke University Libraries Event Management System (EMS).
Provide space management support, including updating signage, ensuring compliance with room-use policies, and maintaining room configurations.
Provide logistical and planning support for East Campus Libraries events.
Serve as liaison to campus partners including University Housekeeping, DUL Facilities, OIT AV Support, University Events, and Parking and Transportation Services.
Maintain service point shifts providing circulation and basic reference services.
Assist with stacks maintenance and processing requested materials.
Participate in library-wide committees and projects.
Maintain readiness of library spaces, technology, and services.
Provide service aligned with the Duke Libraries User Service Philosophy.
Perform other related duties as assigned.