Access Service Rep - Patient Access - Evening Shift Including Weekends and Holidays

NewYork-Presbyterian Hospital•New York, NY

5d•Onsite

About The Position

Join the Patient Access team at NewYork-Presbyterian Brooklyn Methodist Hospital, a 591-bed hospital affiliated with Weill Cornell Medical College, where we are dedicated to providing the highest quality, most compassionate care to patients. The vibrant, family and community culture offers you the opportunity to collaborate with colleagues across all areas of the Hospital, and work with a team of engaged individuals all focused on improving patient care. In this role, you will be responsible for setting the stage for the patient experience, by professionally and efficiently provide patients and visitors with unparalleled customer service in keeping with NewYork-Presbyterian’s goal of “We put Patients First.” Under direction, maintains a smooth workflow within the assigned department registration areas. Oversees the registration process to ensure patients are registered courteously, confidentially, efficiently, accurately. Interview patient or representatives for financial and demographic data and accurately inputting information into the Hospital’s ADT/EHR computer systems. Performs a variety of clerical duties directly related to the registration, admissions, discharges, and transfers of patients according to the New York Presbyterian Brooklyn Methodist Hospital’s policies and procedures.

Requirements

High school diploma/GED
Minimum of one year of registrar related experience.
Basic computer literacy.
Knowledge of Microsoft Office applications.
Superior customer service and communication skills.
Ability to work independently.
All roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

Nice To Haves

Experience in a complex clinic setting and/or Patient Access Department.
Knowledge of Medical Terminology.

Responsibilities

Set the stage for the patient experience by professionally and efficiently providing patients and visitors with unparalleled customer service.
Maintain a smooth workflow within the assigned department registration areas.
Oversee the registration process to ensure patients are registered courteously, confidentially, efficiently, and accurately.
Interview patients or representatives for financial and demographic data and accurately inputting information into the Hospital’s ADT/EHR computer systems.
Perform a variety of clerical duties directly related to the registration, admissions, discharges, and transfers of patients according to the New York Presbyterian Brooklyn Methodist Hospital’s policies and procedures.