Access Screener

Brightli • Indianapolis, IN

3d • Onsite

About The Position

The Access Screener assists in facilitating a smooth transition into System services for those who meet entrance criteria or to help ensure a positive experience for those referred to other providers. This role involves gathering essential information to determine service eligibility, providing referrals to external resources, and maintaining accurate documentation.

Requirements

• Basic computer skills (Microsoft office)
• Strong organizational skills
• Compassionate as well as assertive
• Excellent oral and written communication skills
• Customer Service oriented
• Bachelor’s degree in Health and Human Services or related field.
• Successful completion of background check including criminal record, driving record, abuse/ neglect and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance.
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Responsibilities

• Obtain appropriate information to determine if System has the appropriate services for client/patient.
• Gather information regarding service needs, demographic, insurance and/or payer information.
• Provide information to external resources based on client need/location.
• Represent the System and System’s values in a positive manner; being friendly, welcoming, and exhibiting a positive attitude at all times.
• Collaborate with community partners and internal service lines to link client/patient with appropriate services and support; communicate with internal lines and community partners via phone and email.
• Complete the System’s required documentation and data entry in a clear, accurate and timely fashion.
• Complete data entry in a clear, accurate and timely fashion in the Electronic Health Record (EHR) and other tracking tools.
• Ensure established timelines are met by monitoring/following up with referrals and/or staff.
• Meet established metrics assigned to position: Return of all calls received by 4:00 p.m. of the business day (goal > 95%) Collaborative documentation (goal > 95%) Documentation and follow up of incoming referral (goal 100%)
• Other duties as assigned by Program Leadership.

Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level