Occupational Injury Clinic - Access Representative - Occupational Injury

Mosaic Life Care•Saint Joseph, MO

6d•Onsite

About The Position

This position assists the Occupational Injury Coordinator to provide services for all customers and stakeholders through activities, communications, and daily tasks to sustain an efficient, expeditious and organized daily operation which serves the operational goals and strategic vision for Occupational Injury services.

Requirements

1 Year - Computer data entry, customer service, collections and medical record responsibility experience
Knowledge of medical terminology
Must be able to travel between various system facilities and off-site locations as needed.
Inputting data, basic bookkeeping.
Ability to communicate with all customers, physicians and caregivers.
Ability to answer multi telephone lines, type, file and handle money.
Must be courteous
Work in a professional, caring manner with internal and external customers
Have the ability to work with interruptions, and flexibility in hours and workflow, foster teamwork and promote service and quality in everything.
Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch.
Must have the ability to lift and/or move up to 10 to 25 pounds.
Comprehend and understand physician orders, medical terminology, and staff requests.
Follow policy and procedures; disseminate information and/or instructions to the appropriate person(s).
Prioritize work assignments and follow through to completion.
Ability to manage stress and remain calm in a fast paced environment.
Visual-read orders, instructions, analyze charts.
Hearing-answered telephone, take direction from staff and response to inquiries from patients.

Responsibilities

Timely communication and response to phone, fax, email for patients, providers, future customers and other caregivers
Procure information, prepare and process documents, billing, dictation, including procedure/exam coding, and charge code audit.
Coordinate appointments, prescription and scheduling of diagnostics, and pre-op education.
Communicates with patients regarding appointments, completion of insurance forms, medical releases and other documentation.
Prepares release of information and consent forms for patient signature according to applicable statutes, sends requests to other health care provider(s) and coordinates the receipt of this additional information for the physician(s) and other health care providers.
Answers the phones, makes necessary calls and acts as a receptionist for patients, visitors, providers and hospital staff.
Receives and relays information to providers, nursing personnel, patients, family members and visitors by acting as a communication liaison.
Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist and customer service representative.
Performs check in and check out functions in clinic.
Maintains office supplies, equipment, files, forms, charts, and contracts.
Effective collaboration with nurse case managers, referring and consulting providers, clinic and diagnostic department staff.
Collect information, prepare IME documentation accurately and in a timely fashion.
Review reduced payment claims, providing appropriate documentation to correct.
Other duties as assigned