Clinic Access Center Representative

Singing River Health System • Pascagoula, MS

2d • Onsite

About The Position

The Clinic Access Representative receives and assists telephone calls from patients and visitors of the Singing River outpatient clinics. He/She helps to facilitate patient care by carrying out the Representative responsibilities in a professional, efficient, and accurate manner. He/she will utilize clinic-specific scheduling protocols, managing workflows including but not limited to: scheduling, medical advice, medication requests and navigating the unique requirements of various medical specialties.

Requirements

• High School graduate or equivalent required.
• Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.
• Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.
• Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease.
• Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
• Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound.
• Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
• Must be able to be active for extended periods of time without experiencing undue fatigue.
• Must demonstrate keen mental faculties/assessment and decision making abilities.
• Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
• Must demonstrate strong written and verbal communication skills.
• Must possess emotional stability conducive to dealing with high stress levels.
• Must demonstrate ability to work under pressure and meet deadlines.
• Attention to detail and the ability to multi-task in complex situations is required.
• Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.
• Must possess superior customer service skills and professional etiquette.
• Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
• Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

Nice To Haves

• Experience working in a clerical or secretarial role in a healthcare-related or call center setting preferred.
• Experience working within a multi-specialty clinic environment or handling complex specialty scheduling (i.e.: Pulmonology, Endocrinology, Wound Care, Rheumatology, etc.) is highly preferred.

Responsibilities

• Receives and assists telephone calls from patients and visitors of the Singing River outpatient clinics.
• Facilitates patient care by carrying out responsibilities in a professional, efficient, and accurate manner.
• Utilizes clinic-specific scheduling protocols.
• Manages workflows including scheduling, medical advice, medication requests, and navigating unique requirements of various medical specialties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED