Access Representative I-Full Time-Days

Cape Fear Valley Health

4d • Onsite

About The Position

Obtain accurate and detailed demographic, financial and clinical information to perform accurate and complete admissions/registrations, while exhibiting warmth, compassion and responsiveness to patients, their families and friends, professionals and co-workers within the hospital.

Requirements

• High school diploma or equivalent required
• 1 year experience with Microsoft Windows required
• 1 year of insurance/clerical experience within a hospital or medical office setting preferred
• Knowledge of insurance and collection of payments preferred
• Medical terminology knowledge preferred
• Ability to type and perform data entry functions at a level required and needed to maintain productivity standards of a department
• Excellent verbal and written communication skills
• Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred
• Critical thinking skills and ability to problem solve
• Multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System
• Dexterity to operate office equipment
• Answer telephone calls, use personal computer and other business machines extensively

Responsibilities

• Query EAD and enter patient demographics in computer system to obtain accurate patient medical record and account number
• Communicate Medical Center’s Collection Policy and collect outstanding balance amounts, deposits and point of service payments
• Verify insurance benefits and obtain prior authorizations for those payers that require pre-authorization
• Verify through Compliance Checker Software all Medicare patient diagnoses to ensure compliance with LMRP guidelines and obtain ABN’s as necessary
• Obtain physician orders to support services rendered
• Order ancillary tests within the order entry system
• Assist insurance companies, physician offices, and other hospital departments with patient information, etc.
• Monitor and coordinate patient placement through bed control functions in a timely and patient focused manner
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED