Access Registrar - Main Campus Full-time

Frederick Health•Frederick, MD

21h•Onsite

About The Position

Seeking a Full-time Access Registrar to work 80 hours bi-weekly with variable shifts. The role is responsible for obtaining accurate demographic and insurance information prior to services to reduce financial risk from third-party denials and delayed collections. This position supports the Frederick Health mission, vision, and core values, adhering to the Frederick Health Compliance Program and Standards of Behavior.

Requirements

Proficiency in the use of computer software
Ability to operate a copier, fax machine, 10 key calculator and printer
Typing
Basic computer navigation skills
General office skills
Excellent verbal and written communication skills in order to effectively interact with patients, customers, employees and Senior Leaders.
Must demonstrate the ability to follow verbal and written instructions.
Attention to detail, with the ability to analyze and determine the type of data needed to complete various types of patient registration functions.
Must demonstrate ability to complete multiple tasks simultaneously and work under pressure with minimal supervision.
Must have the ability to comprehend, apply, and follow all policies and procedures.
Must have the ability to adapt to an ever changing work environment.
High School diploma or GED is required.
One year of customer service experience required.

Nice To Haves

One year of Hospital experience in the areas of registration and /or patient accounts or experience in a physician’s office practice preferred.

Responsibilities

Establishes a track record of producing consistently accurate work that demonstrates attention to detail and reflects well on the organization.
Demonstrates personal commitment to high quality work and encourages others to have similar standards.
Defines and investigates problems; gathers information to arrive at a workable solution.
Communicates effectively and appropriately with all customers.
Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished.
Speaks in a clear and credible manner, selecting the right tone for the situation and audience.
Listens to others and allows them to make their point, demonstrates excellent customer service at all times.
Ensures appropriate insurance eligibility and authorizations are present prior to or at the time of services.
Responsible for the POS collection of patient owed cost sharing amounts (copays, deductibles, coinsurance, and full cost (non-covered, self-pay) prior to or at the time of service.
Refers patients to Financial Counselors for Financial Assistance or provides and application, when applicable.
Ensures that cash drawer is cashed out appropriately daily.
Utilizes information received from oral, written and electronic sources to make effective and appropriate decisions.
Provides documentation, if applicable.
Demonstrates sound judgement as evidenced by appropriate and timely referral of information.
When applicable, uses technology to efficiently and effectively manage information.
Takes a proactive approach to anticipating and preventing problems.
Demonstrates that s/he is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.
Treats everyone with courtesy and respect.
Works effectively in a changing environment; displays a positive work attitude; handles multiple demands and priorities.
Provides assistance/mentoring to newer employees’ on more problematic accounts to assist with growth and understanding.