Access & Outreach Specialist - Atrium Health CMC Surgical Services
About The Position
This full-time position at Atrium Health CMC Surgical Services is responsible for managing inbound and outbound telephone calls, scheduling appointments, reminding patients of appointments, following up on care, handling prescription refills, and organizing patient-related paperwork. The role also involves identifying and initiating referrals for specialist appointments, procedures, or tests. The work environment is fast-paced and requires significant computer and phone use, along with periods of sitting, walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. The position requires the ability to lift up to 30 pounds and maintain clear speech and intact senses of sight, hearing, and touch.
Requirements
- High School Diploma or GED required
- Medical, secretarial, and/or customer service experience required
- Must be able to lift up to 30 pounds
- Must have intact senses of sight, hearing and touch
- Must be able to speak and articulate clearly
Nice To Haves
- Associates degree in healthcare related field preferred
- 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred
- Experience as CMA/RMA, MOA or in a call center environment preferred
Responsibilities
- Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
- Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
- Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed.
- Cancels and reschedules appointments as needed.
- Takes requests for refills, labs and test results, if required.
- Assists with patient message call backs and prescription refill questions.
- Organizes, expedites and follows-up on any paperwork related to patient care.
- Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned.
- Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.
Benefits
- Comprehensive suite of Total Rewards
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
