Access Navigator- Infusion Clinic Baptist- Full Time

Ochsner Health • New Orleans, LA

2d

About The Position

The Access Navigator is responsible for managing high-end access navigation, also known as referral management, for key areas while providing exceptional customer service. The role supports access navigation through referral management using electronic work queues and phone capabilities, and collaborates with resources such as the Regional Referral Center and/or Clinic Concierge.

This job description summarizes the primary duties and responsibilities and is not intended to be comprehensive. Duties and requirements may change at the employer’s discretion. The employee is expected to remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, ensure compliance, and promptly report known or suspected conduct or concerns involving compliance, privacy, or safety. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in appointment scheduling, customer service, or a related field.
• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally.
• Proficiency with Windows-style applications, role-specific software packages, and keyboard use.
• Strong interpersonal skills.
• Good time-management skills.
• Ability to work collaboratively with various departments.
• Ability to exercise sound judgment when handling difficult or escalated situations.
• Ability to meet the position’s physical demands, including prolonged sitting; stooping, bending, reaching, and grasping with arms and hands; and manual dexterity. The job is classified as Medium Work, with occasional exertion of 20–50 pounds, frequent exertion of 10–25 pounds, and constant exertion of up to 10 pounds. Mechanical lifting devices or team lifts should be used.

Nice To Haves

• Bachelor’s degree. Additional degrees, business training experience, and/or certifications may be combined to meet minimum qualifications.

Responsibilities

• Conduct direct outreach to targeted patients and schedule appointments as requested, partnering with internal departments and leaders to manage access.
• Manage and coordinate referrals through online work queues.
• Provide customer service and access navigation support to patients and providers using web tools.
• Develop and maintain organized record-keeping systems to facilitate information flow and retrieval.
• Collaborate with clinical departments to meet patient needs.
• Perform other related duties as required.
• Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
• Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED