Access Navigator Psychology

Ochsner Clinic Foundation•New Orleans, LA

11d•Onsite

About The Position

Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way. This job is responsible for managing high-end access navigation, also known as referral management, services for key areas while providing exceptional customer service. Additionally, this job will provide access navigation support through referral management via electronic work queues and phone capabilities. Furthermore, this job will work collaboratively with resources such as the Regional Referral Center, and/ or Clinic Concierge.

Requirements

High School diploma or equivalent
2 years’ experience in appointment scheduling, customer service, or related field
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Good time management skills.
Ability to work collaboratively with various departments.
Ability to exercise sound judgment in handling difficult/escalated situations.

Nice To Haves

Bachelor's degree
Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications

Responsibilities

Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
Manages and coordinates referrals via online work queues.
Provides excellent customer service and access navigation support to both patients and providers via web tools.
Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
Works collaboratively with clinical departments to meet the needs of patients.
Other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.