Access Lead- UPMC Vision Institute – St. Margaret

UPMC•Pittsburgh, PA

12d•Onsite

About The Position

The Access Lead for the UPMC Vision Institute – St. Margaret will oversee daily front‑end operations to ensure exceptional patient access, scheduling accuracy, and workflow efficiency. The Access Lead will work Monday–Friday on staggered shifts (7:00–3:30, 7:30–4:00, and 8:00–last patient) to align with clinic operations and patient volume. The position requires 10% travel to support additional Vision Institute locations.

Requirements

High school diploma or GED and at least 3 years of experience in a related fiscal/admissions/registration function, or Associate degree and 1 year experience; or an equivalent combination of education and experience required.
Medical terminology, third party health care coverage experience and strong understanding of managed care regulations are required.
Strong interpersonal, organizational and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.
Ability to effectively problem solve and make independent decisions.
Prior working experience on personal computers and various office equipment.
Knowledge and skills necessary to provide care and/or interact appropriately with all ages of patients.
Possess the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs.
Provide the care needs as described in the department's policy and procedure.
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Responsibilities

Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
Advise the clinical staff of the need for a possible referral to a participating health care facility when appropriate.
Serve as an advocate, resource, troubleshooter, and designated leader at specific work sites. Represents Management and is empowered to make decisions.
Monitor patient flow and respond to changes in workload, patient volume, and staffing levels, planning services accordingly.
Works various revenue reports within established time frames. Takes action accordingly to ensure a successful billing process.
Ensure precertification requirements have been met prior to treatment.
Interact with the clinical staff and/or ancillary departments to resolve reimbursement issues.
Responsible for training new staff and orienting to department work area. Provide ongoing education and communication as necessary.
Provide feedback on a regular basis to management about all personnel, department issues and concerns for areas of direct responsibility.
Update patient demographic and insurance information in the system as necessary. Verify insurance benefit information with all available carriers via electronic verification system or telephone if not previously completed.