Access Informaticist - Care Navigation

University of Utah Health•South Jordan, UT

15h

About The Position

The Access Informaticist – Care Navigation is a non-clinical liaison between operational, clinical, and technical teams. The role optimizes and maintains information systems that support patient access, communication, and care coordination, with a focus on interoperability among digital tools, contact center technologies, and enterprise health systems. It translates operational needs into functional system solutions and supports end users through system testing, training, and workflow optimization. The position also helps ensure patient access technologies operate reliably and align with organizational goals and compliance standards.

Requirements

Bachelor’s degree in Health Informatics, Healthcare Administration, Information Systems, or a related field; alternatively, four years of an equivalent combination of education and experience supporting healthcare systems, digital tools, or patient access workflows.
Demonstrated ability to analyze and optimize technology-enabled processes.
Strong understanding of patient access operations, healthcare workflows, and clinical and non-clinical system requirements.
Knowledge of Epic and other EMR-integrated systems, including configuration, optimization, and workflow support.
Knowledge of CCaaS, contact center, and digital communication platforms, including troubleshooting, operational integration, and workflow alignment.
Ability to learn and adopt new technologies, including emerging AI tools, digital workflows, and system enhancements.
Understanding of system interoperability principles, data exchange, and workflow integration between clinical and operational platforms.
Ability to analyze, document, and optimize technology-enabled workflows and processes.
Effective communication and collaboration with clinical teams, operational staff, IT, and vendors.
Knowledge of healthcare privacy, data security, and digital communication regulations, such as HIPAA and TCPA.
Competence in data reporting, analysis, and visualization to support operational decision-making.
Skill in developing training materials and guiding end users on system use, workflow best practices, and adoption of interoperable systems.

Nice To Haves

Experience with Epic applications such as Cheers, Hello World, or similar patient engagement tools.
Experience supporting telephony or digital communication platforms such as Avaya, Verint, or CCaaS systems.
Certification or coursework in Health Informatics, Epic, or ITIL.
Experience with data visualization or process improvement methodologies.

Responsibilities

Support implementation, testing, and optimization of voice and digital communication technology used in patient access and clinical operations, including interoperability and data exchange between systems.
Coordinate intake and evaluation of new digital tools, system features, and technology initiatives with clinical and operational stakeholders.
Liaise between operational teams, IT, and vendors to resolve system issues and align systems with patient access workflows.
Analyze and translate operational needs into system requirements and configurations that improve access efficiency and patient communication.
Participate in system build, workflow mapping, and testing to maintain data integrity and interoperability across connected platforms.
Provide user support, training, and documentation to improve technology adoption and effective use of digital tools in access operations.
Monitor system performance and collaborate with IT to identify, troubleshoot, and prevent issues affecting interoperability or workflow continuity.
Collect, interpret, and report operational data to evaluate system effectiveness and inform workflow or configuration improvements.
Ensure patient communication technologies comply with privacy, communication, and digital governance standards.
Contribute to strategic planning for technology-enabled patient access initiatives and recommend solutions that enhance interoperability, efficiency, and user experience.