Access Coordinator - Integrate Care Center Clinic (ICC)

HealthRIGHT 360 • San Francisco, CA

6d

About The Position

The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team-based care in an integrated care setting. Access Coordinators assists the agency with day-to-day functions, which includes a rotation of front desk intake/registration, scheduling, training of interns & volunteers, and work as a call receptionist for our administrative & clinic departments.

Requirements

• High school diploma or equivalent.
• Prior experience in front desk reception, administrative and/or customer service.
• Experience working with staff and volunteers.

Nice To Haves

• Preferably 2 years’ experience working in a medical front office setting, preferably in a community clinic with medical experience.
• Preferably MISYS and One-E-App experience (CAA Certified).
• CPR certification and First Aid certification.

Responsibilities

• Schedules medical clinic appointments and directs calls throughout the agency.
• Assists with enrolling patients into HSF (Healthy San Francisco) program.
• Makes follow-up calls for providers; calls to confirm “next day’s appointments”.
• Greets and provides customer service to patients, guests, clients, and vendors.
• Communicates clearly on the phone and accurately takes and delivers messages.
• Works at other locations when needed.
• Performs general administrative tasks such as filing, organizing, data entry and billing.
• Assists in maintaining computerized appointment system (Mysis) or other assigned system.
• Processes patient/client data entry for company various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
• Manages receipt and routing of agency mail (incoming and outgoing).
• Assists and directs callers and visitors to appropriate employees and departments.
• Ability to operate a single or multiple position telephone switchboard.
• Works in a team-oriented environment.
• Orientation, training, and supervision of volunteers on certain front desk responsibilities may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED