Access Coordinator III SUS/JEI/RAD

University of Arkansas System • Little Rock, AR

21d • Onsite

About The Position

The Access Coordinator III works under supervision as a patient resource for scheduling and billing questions. The role supports comprehensive patient data collection, timely and accurate billing, prompt collection of payments for services rendered, and coordination of scheduling and conflicts. The coordinator must be able to perform all duties of Access Coordinator I and II and other duties supporting patient care activities as needed.

This posting covers positions at various clinics, including Jones Eye Institute, Radiology, and Surgery Clinics. The department manager will determine the final clinic assignment based on operational needs and position availability.

Requirements

• High school diploma or GED.
• Three years of customer service experience, preferably in registration, billing, or scheduling in a healthcare environment.
• Good communication skills.
• Computer and basic keyboard skills.
• Telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Knowledge of basic medical terminology.

Nice To Haves

• CHAA certification.
• Bachelor’s degree.

Responsibilities

• Schedule, reschedule, and coordinate appointments using hospital systems, including notifying patients of visits.
• Collect copays, deductibles, and other payments for patient accounts.
• Conduct preregistration as needed and enter or update accurate patient information.
• Verify insurance and explain benefits by checking patient eligibility.
• Request and gather outside records and medical records from referrals, and file patient charts as needed.
• Assist other teams as needed.
• Meet, greet, and assist the public, and answer telephones professionally and courteously.
• Resolve conflicts positively and professionally using listening and negotiation skills.
• Use communication devices consistently and maintain accurate records as required.
• Demonstrate effective service recovery skills.
• Attend required training, in-services, and staff meetings; participate in orientation and training of new staff.
• Participate in annual educational needs assessments, maintain required job competencies, complete annual skill assessments, and document continuing education hours annually.
• Perform other duties as needed.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED