Access Coordinator II (Ft. Smith)

University of Arkansas System•Fort Smith, AR

7d•Onsite

About The Position

The Access Coordinator II position at our Family Medical Center in Fort Smith offers an exciting opportunity for individuals who are passionate about providing excellent customer service and assisting patients throughout the registration and appointment process. This position works under supervision to support the clinic's patient resource needs and ensure comprehensive data collection. The primary responsibilities of this role include conducting patient interviews, scheduling follow-up appointments, maintaining cash drawer operations, answering appointment calls and voicemails, and completing work queues in a timely manner. Additionally, the Access Coordinator II is responsible for completing recall appointments for visits and assisting with clinic closing duties.

Requirements

High School Diploma/GED.
Two (2) years of experience in customer service, registration, or scheduling in a healthcare environment.
Ability to follow oral instructions, read, and write.
Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and scanners.
Excellent customer service skills.
Persons must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Knowledge of basic medical terminology.
Knowledge of healthcare insurance eligibility.
Bilingual-Spanish & English

Responsibilities

Identify and collect copays, coinsurance, and past due patient balances.
Post payments, print receipts and balance cash drawer.
Prepares necessary documentation for daily deposits.
Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.
Provide courteous and prompt attention to patients while in registration and front desk area.
Recalls for well child appointments are completed quarterly.
Front desk clinic closing required twice a week (Thursday & Friday).
Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.
Review patient accounts for demographical, insurance and/or payment errors.
Tracking of appointment cancellations, no shows etc.
Ensure faxing, scanning, and importing are completed within a timely manner.
Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.
Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.
Review Patient Portal requests for demographic or other changes.
Review the requested change and approve changes as appropriate and according to policy.
Review Patient Portal request for appointment request.
Review appointment requests, schedule as appropriate, and follow up with the patient per their requested communication type.
Sort and distribute incoming mail.
Must be able to function in a positive manner in a high volume environment with a professional attitude to ensure the highest level of customer service.
High commitment to maintain consistent attendance required
Fill in as Call Center Representative and cross trains in various other areas as needed.
Generates reports for accounting.
May perform other duties as assigned.