Access Coordinator II, Cancer Thoracic Surgery

Christiana Care Health Services•Newark, DE

12d•Onsite

About The Position

ChristianaCare is hiring a full time Access Coordinator II for our Cancer Thoracic Oncology Department at our Helen F. Graham Center in Newark, DE. This position coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience. Responsibilities include obtaining and tracking referrals, verifying and documenting insurance coverage, coordinating financial support as needed. The role also manages ongoing communication through Vocera and the Patient Portal and maintains effective coordination with patients, provider offices, and hospital staff.

Requirements

High School Graduate or Equivalent
Three to five years of experience in a private medical office and/or outside facility required.
One year of surgical scheduling and/or patient access required.

Responsibilities

Coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience.
Obtains and tracks referrals.
Verifies and documents insurance coverage.
Coordinates financial support as needed.
Manages ongoing communication through Vocera and the Patient Portal.
Maintains effective coordination with patients, provider offices, and hospital staff.
Supports coordinated patient care by working closely with referring physicians, hospital providers, and multidisciplinary care teams.
Manages new and urgent patient workflows.
Verifies insurance coverage.
Coordinates referrals and authorizations.
Schedules appointments and follow-up care.
Supports patient communication through phone, patient portal, and Vocera.
Performs front-office administrative duties such as checking patients in and out, answering phones, maintaining accurate documentation in EMR systems, and supporting daily operational and quality activities to ensure an efficient and positive patient experience.

Benefits

Comprehensive first-day coverage, including medical, dental, vision, and life insurance.
Low deductibles, plus $0 copays for unlimited primary care (in-office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
Up to $5,250 per year in tuition reimbursement.
Advanced fertility care through Progyny.
Free maternity education and support.
Up to $5,000 in adoption assistance.
12 weeks of paid parental leave to support your growing family, after one year of service.
Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service.
Free financial coaching, counseling, and budgeting support.
Health insurance
Paid time off
Retirement
Employee assistance program