Access Coordinator II, Hematology Oncology

ChristianaCare•Newark, DE

2d•$20 - $30•Onsite

About The Position

ChristianaCare's Hematology Oncology Department in Newark, DE is seeking a detail-oriented, adaptable, and highly organized Access Coordinator II. This position coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience. The role also manages ongoing communication through Vocera and the Patient Portal and maintains effective coordination with patients, provider offices, and hospital staff. This role supports coordinated patient care by working closely with referring physicians, hospital providers, and multidisciplinary care teams. Responsibilities include managing new and urgent patient workflows, verifying insurance coverage, coordinating referrals and authorizations, scheduling appointments and follow‑up care, and supporting patient communication through phone, patient portal, and Vocera. The position also performs front‑office administrative duties such as checking patients in and out, answering phones, maintaining accurate documentation in EMR systems, and supporting daily operational and quality activities to ensure an efficient and positive patient experience.

Requirements

High School Graduate or Equivalent
2 years’ experience in a medical office practice setting is required

Nice To Haves

3 years’ experience is preferred

Responsibilities

Obtaining and tracking referrals
Verifying and documenting insurance coverage
Coordinating financial support as needed
Managing ongoing communication through Vocera and the Patient Portal
Maintaining effective coordination with patients, provider offices, and hospital staff
Managing new and urgent patient workflows
Coordinating referrals and authorizations
Scheduling appointments and follow‑up care
Supporting patient communication through phone, patient portal, and Vocera
Performing front‑office administrative duties such as checking patients in and out
Answering phones
Maintaining accurate documentation in EMR systems
Supporting daily operational and quality activities to ensure an efficient and positive patient experience

Benefits

Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance.
Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
Low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
Generous Paid Time Off: 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
Tuition Reimbursement for Career Growth: Up to $5,250 per year in tuition reimbursement.
Grow Your Family with Confidence: Advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance.
Paid Parental Leave: 12 weeks of paid parental leave to support your growing family, after one year of service.
Retirement Planning & Financial Well-Being: Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service.
Free financial coaching, counseling, and budgeting support.
Employee assistance program