Access Coordinator I - Division of Ophthalmology
About The Position
This position serves as the single point of contact for patients and their families, aiming to meet the benchmark of "one call does it all." Responsibilities include fielding phone calls and in-person patient scheduling requests, monitoring and processing online requests, managing follow-up appointments and second opinions, and tracking referral sources. The role requires handling complex scheduling with multiple providers across different locations and assisting patients/families with obtaining necessary clinical information and records. Proficiency in EPIC for accurate patient demographics and insurance verification is essential. This position will also provide cross-coverage for other access coordinators within the department when needed.
Requirements
- High School Diploma / GED Required
- Working in a healthcare environment, complex scheduling experience - Required
- At least three (3) years scheduling experience - Required
- Excellent knowledge of insurance verification/ authorization processes.
- Experience with complex scheduling
- Proficiency in EPIC and enter accurate patient demographics, including verification of insurance coverages for patient.
Nice To Haves
- Bachelor's Degree Preferred
- At least five (5) years related experience in a healthcare setting
- Experience with database maintenance Preferred
- Proficiency in computer skills; preferred Epic knowledge
- High level of interpersonal skills
- Ability to diffuse high stress situations and conflict resolution
- Requires high commitment to customer service
Responsibilities
- Answer referral calls from physicians and families, respond to orders and in person scheduling requests.
- Complete intake interviews with family or referring physician to gather required information regarding patient demographics and insurances.
- Coordinate with all appropriate resources to schedule appointments, procedures, and coordination of complex care.
- Inform referring physician and/or family about next steps and what is required for visit to CHOP.
- Coordinate appointment scheduling with access schedulers as needed based on department scheduling guidelines.
- Demonstrate and deliver excellent customer service to all (providers, hospital staff, families, and patients).
- Other tasks as required by Supervisor and/or Manager.
Benefits
- Annual influenza vaccine
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
