Access Coordinator I - Division of Urology
About The Position
This position serves as the single point of contact for patients and their families, striving to meet the benchmark of "one call does it all." Responsibilities include fielding phone calls and in-person patient scheduling requests, monitoring and processing all online requests from patients/families, managing follow-up appointments, second opinions, and tracking internal and external referral sources. The role requires the ability to handle complex scheduling with multiple providers located at the Philadelphia campus and/or community Specialty Care locations. Additionally, the position involves assisting patients/families with obtaining all necessary clinical information and records for their initial visit and diagnostic workup prior to the visit. Proficiency in EPIC for accurate patient demographic entry and insurance coverage verification is essential. This position will also provide cross-coverage for other access coordinators within the department when needed.
Requirements
- High School Diploma / GED Required
- At least three (3) years scheduling experience Required
- At least five (5) years related experience in a healthcare setting
- Individual must be organized, dependable, and able to make independent judgments
- Excellent telephone and written communication skills
- Proficiency in computer skills
- High level of interpersonal skills
- Ability to diffuse high stress situations and conflict resolution
- Requires high commitment to customer service
- Excellent knowledge of insurance verification/ authorization processes.
- Experience with complex scheduling
Nice To Haves
- Bachelor's Degree Preferred
- Experience with database maintenance Preferred
- preferred Epic knowledge
Responsibilities
- Answer referral calls from physicians and families, respond to orders and in person scheduling requests
- Completes intake interview with family or referring physician to gather required information regarding patient demographics and insurances.
- Coordinates with all appropriate resources to schedule appointments, procedures, and coordination of complex care.
- Inform referring physician and/or family about next steps and what is required for visit to CHOP
- Coordinates appointment scheduling with access schedulers as needed based on department scheduling guidelines.
- Demonstrates and delivers excellent customer service to all (providers, hospital staff, families, and patients).
- Other tasks as required by Supervisor and/or Manager
Benefits
- Annual influenza vaccine
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
