Access Coordinator I - Division of Urology

Children’s Hospital of Philadelphia•Philadelphia, PA

1d•$25 - $31•Onsite

About The Position

This position serves as the single point of contact for patients and their families and must strive to meet the benchmark of "one call does it all." Responsibilities include: fielding phone calls and in person patient scheduling requests, monitoring and processing all online requests from patients/families, follow up appointments, second opinions, and tracking internal and external referral sources. Must be able to handle complex scheduling with multiple providers located at Philadelphia campus and/or community Specialty Care locations. Required to assist patient/family with obtaining all clinical information and records needed for initial visit and diagnostic work up prior to initial visit. Must be proficient in EPIC and enter accurate patient demographics, including verification of insurance coverages for patient. This position will also provide cross coverage for other access coordinators within department when needed.

Requirements

High School Diploma / GED Required
working in a healthcare environment
complex scheduling experience Required
At least three (3) years scheduling experience Required
At least five (5) years related experience in a healthcare setting
Individual must be organized, dependable, and able to make independent judgments
Excellent telephone and written communication skills
Proficiency in computer skills
High level of interpersonal skills
Ability to diffuse high stress situations and conflict resolution
Requires high commitment to customer service
Excellent knowledge of insurance verification/ authorization processes.
Experience with complex scheduling

Nice To Haves

Bachelor's Degree Preferred
Experience with database maintenance Preferred
preferred Epic knowledge

Responsibilities

Answer referral calls from physicians and families, respond to orders and in person scheduling requests
Completes intake interview with family or referring physician to gather required information regarding patient demographics and insurances.
Coordinates with all appropriate resources to schedule appointments, procedures, and coordination of complex care.
Inform referring physician and/or family about next steps and what is required for visit to CHOP
Coordinates appointment scheduling with access schedulers as needed based on department scheduling guidelines.
Demonstrates and delivers excellent customer service to all (providers, hospital staff, families, and patients).
Other tasks as required by Supervisor and/or Manager