Access Control Support Specialist

Auburn University•Auburn, AL

1d•Onsite

About The Position

Are you organized, customer-focused, and interested in helping keep a large university campus secure and accessible? Auburn University Facilities Management is seeking an Access Control Support Specialist to join our Access Control team. In this role, you will play a vital part in supporting the University's key management and electronic access systems. You'll help ensure faculty, staff, students, and campus affiliates have the access they need to learn, work, and thrive. From managing keys and electronic credentials to resolving access-related issues and providing excellent customer service, you'll be at the center of creating a safe, secure, and efficient campus environment. The ideal candidate enjoys problem-solving, working with technology and databases, and building positive relationships with customers. Whether assisting with access requests, maintaining accurate records, or troubleshooting system concerns, you'll have the opportunity to make a meaningful impact on daily campus operations. Join a team that values service, collaboration, and innovation while supporting Auburn University's mission of excellence in education, research, and outreach.

Requirements

High School Diploma or equivalent and 3 years of experience in customer service and office administration including computers, software, and databases.
Valid Driver's License

Nice To Haves

Experience with keying management, access control, and/or security databases, systems, and software.
High School Diploma or equivalent and 5 years of customer experience and office administration including computers, software, and databases, with at least three 3 years’ experience with keying management databases, master keying systems, access control databases/software and/or security systems software.
Successful completion of approved key management software training or Lenel Associates Certification - within 180 Days.
Experience with master keying system designs and procurement.
Experience with advanced access control systems or advanced intrusion system design and programming.

Responsibilities

Assigns and tracks keys, cards, and credential access levels for the campus population. Validates authorized requests and creates, modifies, and deletes users, pin segments, and/or various credentials in the system. Analyzes, reviews, and resolves duplicate or erroneous record issues.
Utilizes key management and/or Access Control systems, databases, and software. Ensures system data integrity and audits frequently for errors, archiving needs, or updates.
Provides needed technical assistance and coordination to address and resolve access concerns and ensure high levels of customer service. Coordinates with segment and building administrators to resolve issues.
Serves as a liaison between Access Control and other campus departments concerning keying and access needs. Schedules varying access to classrooms, labs, and conference rooms.
Assists supervisors, architects, clients, building managers, and engineers with the design, implementation, and maintenance of access control systems. Coordinates cross-functional use, maintenance, and distribution of existing access levels.
Serves as a liaison between Access Control and all other campus departments to facilitate communication relating to policies, procedures, documents, work-flows, and access requirements. Reviews processes involved with requests and identifies improvements or edits.
Creates and assigns master keying as well as locking/unlocking time zones for the campus including segments, buildings, and labs. Identifies and resolves conflicts to ensure efficient master keying and time zone management.
Develops and delivers system reports for various University departments as needed. Coordinates processes for recurring reports to be utilized by Public Safety. Reviews HR/ID Management reports and modifies key records and employee access daily.
May be responsible for meeting and maintaining training and certification requirements as outlined by the Auburn University Facilities Management Policy: “Training, Education, and Certification Requirements for Mechanical and Electrical Trades Personnel.”