Access Control Supervisor

Snoqualmie Casino & Hotel • Snoqualmie, WA

1d

About The Position

The Access Control Supervisor ensures the safety and security of guests, team members, and assets by managing and maintaining access control systems across Snoqualmie Casino & Hotel, Crescent Market, and other Snoqualmie Entertainment Authority entities. The role oversees key control, silent alarms, hotel door key cards, and safes, helping maintain a secure and welcoming environment.

The supervisor leads Access Control Technicians and oversees access-control databases, key and hotel-room security systems, silent-alarm protocols, and the WIN/DSX system. The position also manages compliance and reporting, vendor relationships and service contracts, budget support, staff training, incident-response procedures, and access-control support across affiliated entities.

Requirements

• Two years of experience in access-control systems, security technology, management, or related fields.
• Expertise in managing and troubleshooting access-control systems, key-control equipment, hotel door-locking systems, and silent-alarm systems.
• Strong understanding of electronic security systems, including database management, network security, and system integrations.
• Ability to lead, train, and supervise technical teams.
• Ability to develop and implement policies and procedures that meet regulatory and compliance requirements.
• Excellent verbal and written communication skills and ability to collaborate with departments, vendors, and regulatory bodies.
• Strong interpersonal and collaboration skills for maintaining effective working relationships.
• Ability to analyze and resolve complex technical issues, identify root causes, and implement effective solutions.
• Ability to make informed decisions quickly in high-pressure situations, especially during emergencies or system failures.
• Strong organization, time-management, attention-to-detail, documentation, and system-data-management skills.
• Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
• Pre-employment drug testing is required.

Nice To Haves

• Experience in a hospitality and/or gaming environment.
• One year of experience leading others and/or managing security or access-control operations.
• Experience working with WIN/DSX or similar access-control systems.

Responsibilities

• Lead management and maintenance of access-control databases for team members, vendors, contractors, and visitors across Snoqualmie Entertainment Authority entities; maintain system accuracy and provide access badges as needed.
• Manage and maintain key-control systems, ensure compliance with audit requirements and accurate audit trails, and collaborate with IT on repairs and upgrades.
• Manage hotel room key-card systems and safes, ensuring proper installation, functionality, and secure operation; develop and enforce procedures and coordinate repairs and upgrades with vendors.
• Oversee installation, maintenance, and response protocols for silent-alarm systems at all facilities, ensuring compliance with internal controls and emergency response plans.
• Oversee WIN/DSX system operation, assurance, performance, and development; delegate hands-on troubleshooting to Access Control Technicians and drive security technology improvements.
• Ensure compliance with internal controls and State Gaming Commission regulations; manage timely quarterly reports and prepare for internal and external audits.
• Manage vendor relationships and service contracts for access-control and hotel-security systems, assess vendor performance, and support budget planning by monitoring expenditures and identifying cost-saving opportunities.
• Train Access Control Technicians and hotel staff on access-control systems, key management, and security protocols, incorporating industry advancements into training.
• Develop rapid-response protocols for access-control or hotel-security system failures and coordinate across departments and entities to maintain security during incidents.
• Provide access-control and key-management support to additional Snoqualmie Entertainment Authority entities, including Crescent Market, aligning their systems with Snoqualmie Casino security and functionality standards.
• Lead and supervise Access Control Technicians.

Benefits

• 100% employer-paid medical, dental, vision, and prescription coverage, with competitive family rates starting after 60 days.
• 401(k).
• Employer-paid life insurance and long-term disability.
• Accrual of 21 days of PTO in the first year, increasing to 33 days after five years, with the option to cash out twice annually.
• Free meals, parking, paid breaks, and a 40-cent-per-gallon gas discount.
• Concert and sports ticket giveaways.
• Tuition reimbursement and certification programs.
• Employee Assistance Program.
• Opportunities for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed