Access Control Supervisor

Snoqualmie Casino & Hotel•Snoqualmie, WA

2d•$70,761 - $77,837

About The Position

The Access Control Supervisor ensures the safety and security of guests, team members, and assets by managing and maintaining advanced access control systems across Snoqualmie Casino & Hotel, Crescent Market, and other entities under the Snoqualmie Entertainment Authority. This role supports a secure and welcoming environment through expertise in key control, silent alarms, hotel security systems, door key cards, and safe management. The position supervises Access Control Technicians.

Requirements

Two years of experience in access control systems, security technology, management, or related fields.
Expertise in managing and troubleshooting access control systems, key control equipment, hotel door locking systems, and silent alarm systems.
Strong understanding of electronic security systems, including database management, network security, and system integrations.
Ability to lead, train, and supervise technical teams and develop and implement policies and procedures that meet regulatory and compliance requirements.
Excellent verbal and written communication skills for coordinating with departments, vendors, and regulatory bodies.
Strong interpersonal skills to build and maintain positive working relationships with team members, management, and external partners.
Ability to analyze and resolve complex technical issues, identify root causes, and implement effective solutions.
Ability to make informed decisions quickly in high-pressure situations, particularly during emergencies or system failures.
Strong organization and time-management skills, attention to detail, and ability to manage multiple tasks and projects, meet deadlines, maintain accurate documentation, and manage system data.
Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
Pre-employment drug testing is required.

Nice To Haves

One year of experience leading others and/or managing security or access control operations.
Experience working with WIN/DSX or similar access control systems.
Experience in a hospitality and/or gaming environment.

Responsibilities

Lead the management and maintenance of access control databases for team members, vendors, contractors, and visitors across Snoqualmie Entertainment Authority entities; ensure system accuracy and provide access badges as needed.
Manage and maintain key control systems; ensure compliance with audit requirements and accurate audit trails; collaborate with IT on repairs and upgrades.
Manage hotel room key card systems and safes, ensuring proper installation, functionality, and secure operation; develop and enforce room security and safe-use procedures; coordinate repairs and upgrades with vendors.
Oversee installation, maintenance, and response protocols for silent alarm systems, ensuring compliance with internal controls and emergency response plans.
Oversee the operation, assurance, performance, and ongoing development of the WIN/DSX system; delegate hands-on troubleshooting to Access Control Technicians and drive security technology improvements.
Ensure compliance with internal controls and State Gaming Commission regulations; manage timely quarterly reports and prepare for internal and external audits.
Manage vendors and service contracts related to access control and hotel security systems; assess vendor performance and support budget planning by monitoring expenditures and identifying cost-saving opportunities.
Train Access Control Technicians and hotel staff on access control systems, key management, and security protocols; incorporate industry advancements into training.
Develop rapid-response protocols for access control or hotel security system failures and coordinate across departments and entities to maintain security during incidents.
Provide access control and key management support to other Snoqualmie Entertainment Authority entities, such as Crescent Market, aligning their systems with Snoqualmie Casino security and functionality standards.

Benefits

Competitive starting salary of $70,761.12 to $77,837.23 per year, depending on experience, with opportunities for annual performance-based increases.
Potential career earning trajectory up to $101,896.01 annually over time.
100% employer-paid medical, dental, vision, and prescription coverage, with competitive family rates starting after 60 days.
401(k).
Employer-paid life insurance and long-term disability.
Accrual of 21 days of PTO in the first year, increasing to 33 days after five years, with an option to cash out twice annually.
Free meals, parking, paid breaks, and a 40-cent-per-gallon gas discount.
Giveaways such as concert and sports tickets.
Tuition reimbursement and certification programs.
Employee Assistance Program.