Access Control Attendant - ReNew Tallahassee

Trinity Property Consultants•Tallahassee, FL

About The Position

The Access Control Attendant supports a welcoming, well-managed community and its safety efforts by monitoring access at the property entrance and providing courteous service to residents, guests, vendors, and other visitors. The attendant verifies authorized entries, maintains accurate access records, and promptly communicates concerns or unusual activity while helping ensure a professional and positive experience for everyone entering the community. This is a full-time position working 40 hours per week over five days. Workdays vary to provide coverage Monday through Sunday, and availability for nights, weekends, and holidays is required as needed. Occasional travel for company events or meetings and participation in team, regional, or company activities are also expected. Compensation is $15 to $17 per hour, based on experience.

Requirements

Ability to provide courteous, professional service while consistently following established access procedures.
Ability to communicate clearly, calmly, and respectfully with residents, visitors, vendors, coworkers, and management.
Ability to remain alert, assess situations appropriately, and recognize when an issue requires supervisor involvement or emergency assistance.
Ability to handle stressful or confrontational situations calmly and without unnecessary escalation.
Ability to accurately document visitor entries, incidents, and shift information.
Dependable attendance, strong follow-through, confidentiality, and ability to follow written and verbal instructions.
Strong time-management skills and ability to remain focused and attentive while working independently at a fixed post.
Ability to read, write, and communicate effectively in English and accurately complete required records and reports.
Basic computer, telephone, and email skills, and ability to complete written or electronic logs and learn visitor-management, gate, camera, radio, and access-control systems.
Availability for nights, weekends, and holidays as needed; occasional travel for company events or meetings; and participation in team, regional, or company activities.
Regular periods of sitting, standing, and walking; use of hands and arms; occasional climbing; and extended use of computers or telephones.
Ability to lift up to 25 pounds independently and occasionally up to 50 pounds with assistance.
Ability to respond promptly to visual and auditory alarms and to work indoors and outdoors in various weather conditions, including rain, snow, heat, hail, wind, and sleet.

Nice To Haves

Prior customer service, concierge, front desk, gate attendant, access control, parking operations, or security-related experience is preferred but not required.
High school diploma or equivalent preferred.

Responsibilities

Staff the designated entrance guard station during assigned shifts and remain attentive to incoming and outgoing traffic.
Greet residents, guests, vendors, delivery personnel, and other visitors courteously and professionally.
Verify access using approved procedures, access lists, credentials, or verification systems.
Contact residents or appropriate community representatives when authorization is unclear or further approval is needed.
Allow or deny entry according to established community policies; do not bypass procedures or grant unauthorized exceptions.
Maintain accurate and timely visitor logs, vehicle information, incident reports, and other access-control records.
Monitor the entrance and surrounding area for unusual activity, safety concerns, suspicious behavior, and attempted unauthorized access.
Promptly report incidents, disturbances, property damage, equipment issues, and unusual or extraordinary circumstances to a supervisor or designated contact.
Follow emergency procedures, including contacting emergency services when appropriate, without placing yourself or others at unnecessary risk.
Operate gates, barriers, radios, telephones, cameras, and access-control equipment as trained, and report malfunctions promptly.
Communicate clearly and respectfully with residents, visitors, coworkers, vendors, and community leadership, including when enforcing access rules.
Keep the guard station clean, orderly, secure, and presentable; protect keys, credentials, visitor information, and company equipment.
Handle access records and personal information confidentially to protect resident and visitor privacy.
Complete shift handoffs and communicate pending issues, incidents, access concerns, and equipment problems to the next attendant or supervisor.
Follow company policies, community rules, safety procedures, Fair Housing requirements, and other applicable requirements consistently and without discrimination.
Perform other related duties as assigned by the supervisor.

Benefits

Medical, dental, and vision coverage, including a company-paid individual PPO-HSA plan with a $1,200 annual employer contribution and HMO options for California residents.
Dental and vision premiums fully covered for employees; dependent coverage available at additional cost.
401(k) plan with company matching employee contributions up to 2% of salary.
Life insurance and AD&D coverage up to $25,000, plus short- and long-term disability when enrolled in a medical plan.
11 paid holidays, 2–4 weeks of vacation based on tenure, and paid sick time.
$1,000 referral bonuses for eligible hires.
Up to 16 hours of volunteer time off annually: 8 hours for personal volunteer activities and 8 hours for company-sponsored events.
Professional development.
Tuition reimbursement.
Employee discounts.