Access Control Attendant - ReNew Tallahassee

Trinity Property Consultants • Tallahassee, FL

6d • $15 - $17

About The Position

The Access Control Attendant supports a welcoming, well-managed community and its safety efforts by monitoring access at the property entrance and providing courteous service to residents, guests, vendors, and other visitors. The role verifies authorized entries, maintains accurate access records, and promptly communicates concerns or unusual activity while providing a professional and positive experience for everyone entering the community.

This is a full-time position scheduled for 40 hours per week across five days. Workdays vary to provide coverage Monday through Sunday. The position requires availability for nights, weekends, and holidays as needed, along with occasional travel for company events or meetings and participation in team, regional, or company activities. Compensation is $15 to $17 per hour, based on experience.

Requirements

• Ability to provide courteous, professional service while consistently following established access procedures.
• Ability to communicate clearly, calmly, and respectfully with residents, visitors, vendors, coworkers, and management.
• Ability to remain alert, assess situations appropriately, and recognize when an issue requires supervisor involvement or emergency assistance.
• Ability to handle stressful or confrontational situations calmly and without unnecessary escalation.
• Ability to accurately document visitor entries, incidents, and shift information.
• Dependable attendance, strong follow-through, confidentiality, and ability to follow written and verbal instructions.
• Strong time-management skills and ability to remain focused and attentive while working independently at a fixed post.
• Ability to read, write, and communicate effectively in English and accurately complete required records and reports.
• Basic computer, telephone, and email skills, with ability to complete written or electronic logs and learn visitor-management, gate, camera, radio, and access-control systems.
• Availability for nights, weekends, and holidays as needed, and occasional travel for company events or meetings.
• Ability to participate in team functions and regional or company activities.
• Ability to sit, stand, and walk regularly; use hands and arms; and occasionally climb.
• Ability to lift up to 25 pounds independently and occasionally up to 50 pounds with assistance.
• Ability to respond promptly to visual and auditory alarms.
• Ability to work indoors and outdoors in varied weather conditions, including rain, snow, heat, hail, wind, and sleet.

Nice To Haves

• Prior customer service, concierge, front desk, gate attendant, access control, parking operations, or security-related experience is preferred but not required.
• High school diploma or equivalent is preferred.

Responsibilities

• Staff the designated entrance guard station during assigned shifts and remain attentive to incoming and outgoing traffic.
• Greet residents, guests, vendors, delivery personnel, and other visitors courteously and professionally.
• Verify access using approved procedures, access lists, credentials, or verification systems; contact residents or community representatives when authorization is unclear.
• Allow or deny entry according to community policies and do not bypass procedures or grant unauthorized exceptions.
• Maintain accurate and timely visitor logs, vehicle information, incident reports, and other access-control records.
• Monitor the entrance and surrounding area for unusual activity, safety concerns, suspicious behavior, or attempted unauthorized access.
• Promptly report incidents, disturbances, property damage, equipment issues, and other unusual circumstances to the supervisor or designated contact.
• Follow emergency procedures, including contacting emergency services when appropriate, while avoiding unnecessary risk.
• Operate gates, barriers, radios, telephones, cameras, and access-control equipment as trained; report malfunctions promptly.
• Communicate clearly and respectfully with residents, visitors, coworkers, vendors, and community leadership, including when enforcing access rules.
• Keep the guard station clean, orderly, secure, and presentable, and protect keys, credentials, visitor information, and company equipment.
• Handle access records and personal information confidentially to protect resident and visitor privacy.
• Complete shift handoffs and communicate pending issues, incidents, access concerns, and equipment problems to the next attendant or supervisor.
• Follow company policies, community rules, safety procedures, Fair Housing requirements, and other applicable requirements, applying access procedures consistently and without discrimination.
• Perform other related duties as assigned by the supervisor.

Benefits

• Medical coverage, including a company-paid individual PPO-HSA plan with a $1,200 annual employer contribution and HMO options for California residents.
• Dental and vision premiums fully covered for employees; dependent coverage is available at additional cost.
• 401(k) plan with company matching employee contributions up to 2% of salary.
• Up to $25,000 in life insurance and AD&D, plus short- and long-term disability when enrolled in a medical plan.
• 11 paid holidays, 2–4 weeks of vacation based on tenure, and paid sick time.
• $1,000 referral bonuses for eligible hires.
• Up to 16 hours of annual volunteer time: 8 hours for personal volunteer activities and 8 hours for company-sponsored events.
• Professional development.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED