Access Control and IT Technician

George Mason University • Fairfax, VA

36d • $63,000 - $69,000 • Onsite

About The Position

The primary purpose of the Access Control and IT Technician is to provide maintenance to the university’s CCTV equipment and access control hardware to ensure proper operation of all components of the systems are functional (including door contacts, request to exit devices, readers, the actual lock, power supplies, encoders, network connections, and cameras). This also includes maintenance of network connectivity and software settings for all connected hardware, ensuring proper documentation of work completed and inventory used.

Requirements

• High school diploma or equivalent
• Demonstrated experience working with network connectivity issues and/or experience with installation and repair of alarm, card access, or CCTV systems
• Knowledge of access control systems and software
• Skill in providing effective customer service, including analysis of issues through independent judgement and decision making; ability to develop strategies to improve customer service and benefits process efficiency
• Skill in effective and respectful verbal, written, and interpersonal communication; ability to concisely report solutions; ability to demonstrate tact and diplomacy when communicating with individuals at all levels of the organization
• Ability to learn complex software systems
• Ability to diagnose network connectivity issues
• Ability to work effectively with others, both in the department and with external colleagues; ability to work as a single unit and work through technical issues using best industry practices and current knowledge
• Ability to demonstrate significant attention to detail and perform work with a high degree of accuracy

Nice To Haves

• Bachelor’s degree in related field
• RS2, Genetec, and Assa Abloy installer certifications, or the ability to obtain such certifications
• Experience working in higher education

Responsibilities

• Repairs and Installs Access Control, Alarm, and CCTV Systems:
• Serves as Commissioning Agent of Large Contract Installs and Provides Oversight for Contractors:
• Handles Customer Service Issues and Manages Requests and Inquiries for Technical Services:
• Plans, Schedules, and Prioritizes Tasks and Assignments:
• Patches and Services Network Connected Systems and Ensures Continuity of Service:

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED