Access Control and Surveillance Technician

Softrim LLC•Estero, FL

23h•Onsite

About The Position

The Access Control and Surveillance Technician performs various kinds of installation, maintenance, and repair work on electronic and mechanical door access control and locking systems and digital surveillance systems. This position is based in Softrim's Estero, FL office and requires 50-75% travel to commercial job sites across the country.

Requirements

5+ years of access control and surveillance experience, or equivalent demonstration of experience.
Substantial experience installing, programming, calibrating, testing, and repairing access control and digital surveillance systems from start to finish.
Substantial experience interpreting plan drawings and details.
Able to safely climb a ladder and work on a lift, lift 50lbs, crouch, kneel, stop, crawl, and safely operate powered and non-powered tools alike.
Strong verbal and written communication skills.
Graduation from High School or equivalent.
Valid driver’s license with a clean driving record.
English language (fluent), Spanish a plus but not required.

Nice To Haves

Working in a structured and disciplined manner to complete assignments on schedule.
Multi-tasking, using independent judgement, and following complex instructions.
Adapting and responding to ever changing work situations and environments.
Functioning independently with little or no direct supervision.
Ability to learn quickly.
Exceptional attention to detail.
Exceptional team working skills.
Exceptional analytical and problem-solving skills.
Exceptional organizational and time management skills.
Exceptional customer service, communication, and interpersonal skills.

Responsibilities

Installation, configuration, programming, and technical support of access control hardware including but not limited to maglocks, electric strikes, electric crash bars, Wi-Fi and other wireless type locks, card readers, REX buttons, PIRs, power supplies, cans (controller and sub-controller boards), relays, and its controlling software.
Installation, configuration, programming, and technical support of digital surveillance hardware including but not limited to analog cameras, IP cameras, digital video recorders, network video recorders, power supplies, and its controlling software.
Installation of LV cabling for access control and/or digital surveillance systems when required for the complete installation of all devices (as typical for small projects and service calls).
Provide on-call support as required (per rotation schedule).
Perform detailed site surveys and provide proper documentation of all items necessary, including but not just limited to access control and digital surveillance systems, to include photo and written documentation of scope, gathering of drawings or plans, and working with other departments to assess their potential needs as well.
Compile technical documentation and maintain full system database backups and current software/firmware maintenance on all access control and digital surveillance systems.
Confirm that all databases, firmware, documentation, network information, and photos for both access control and digital surveillance systems are stored in a file unique to the specific customer in the approved Softrim file repository. These files will be maintained on monthly basis.
Accurately document all interactions during a call in notes using a descriptive summary with troubleshooting steps performed following company standards.
Accurately record all time and notes for work performed following company standards.
Cooperate with project teams to prepare for field deployment, including but not limited to attending project handoff meetings.
Maintain an open line of communication regarding events, outstanding issues, and customer follow-up.
Maintain and utilize a superior knowledge of all access control and digital surveillance systems.
Continuous learning and support of any technologies used in Softrim’s typical client locations.
Other tasks as assigned by supervisor.