Access Center Representative

Trinity Health • Chamblee, GA

19h • Onsite

About The Position

Join Mercy Care Atlanta as an Access Center Representative, where you'll play a vital role as the primary scheduler for our medical and dental services. This position ensures a seamless patient experience by managing appointments, verifying insurance, and providing essential support to our diverse patient population.

Requirements

• High School Diploma or GED required.
• At least 1 year of customer service or patient relations experience in a healthcare setting.
• Proficiency in automated patient scheduling systems.
• Fluent in Spanish, with excellent written and verbal communication skills.
• Knowledge of medical terminology, ICD-9 and CPT coding, OSHA, and HIPAA guidelines.

Nice To Haves

• Certification in medical insurance carriers, patient scheduling, or medical office specialist preferred.

Responsibilities

• Schedule and register patients for medical and dental appointments.
• Verify insurance eligibility, including Medicare, Medicaid, and Commercial plans.
• Document appointment reasons and classify patients accurately.
• Assist patients with scheduling referral appointments.
• Make pre-appointment reminder calls to ensure attendance.
• Collaborate with volunteer physicians and support staff to optimize scheduling templates.
• Provide support to patients across all age groups, primarily adults and geriatrics.

Benefits

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
• Opportunity to get paid daily – through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans.
• Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
• Fast response interview times and job offers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees