Call Center Representative
Physician's Clinic of Iowa, P.C.•Cedar Rapids, IA
•Onsite
About The Position
At Physicians' Clinic of Iowa, we are focused on delivering quality patient care. We are seeking a full-time Access Center Representative. This position provides professional, courteous, and efficient telephone service while ensuring callers are connected to the appropriate department, provider, or resource.
Requirements
- Proficiency (or ability to become proficient) in EMR and related computer systems.
- Strong Commitment to patient care and teamwork.
- Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
- Thorough understanding of safety regulations and best practices.
Nice To Haves
- Experience in a medical office and knowledge of medical terminology, preferred.
Responsibilities
- Greet callers, determine the purpose of their call, and accurately direct or transfer calls to the appropriate department, provider, or staff member.
- Provide general information regarding departments, location, hours of operation, and other frequently requested information.
- Schedule appointments for department and providers.
- Provided information to referring providers and patients.
- Respond to patient inquiries received via the patient portal and enter and update patient information as needed.
- Maintain confidentiality and protect patient information in accordance with HIPAA and organizational policies.
- Remain knowledgeable of organizational departments, services, providers, and frequently requested information.
Benefits
- Competitive salary
- Comprehensive benefits
- Paid holidays
- Generous paid time off program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
