Access Center Lead Agent-FPA Access Center

Mount Sinai Health System•New York, NY

3d•$21 - $34

About The Position

The Lead Agent for the Access Center is a senior-level individual responsible for scheduling patient appointments, consults, and follow-up appointments. The role takes a lead position among the group by mentoring staff and managing training for new and less experienced employees. The Lead Agent assists the Supervisor with oversight of front desk and office activity and serves as the point of contact in the Supervisor’s absence.

Requirements

High school diploma or GED.
At least 3 years of secretarial or clerical experience.

Nice To Haves

Directly related experience in a medical practice environment.

Responsibilities

Schedule patient FPA appointments and update the practice management system.
Collect patient demographic and insurance information and enter it into the practice management system.
Verify patient insurance coverage before appointments and advise patients of any required insurance referrals or authorizations.
Schedule patient appointments for tests or consults as needed.
Initiate reminder calls for the following day’s appointments as needed.
Manage training and mentor less experienced Scheduling Coordinators and administrative staff, and discuss issues of concern with the Supervisor.
Serve as a liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns as needed.
Participate in customer service initiatives, patient satisfaction surveys, ACD, and appointment reporting.
Participate in and provide input to the Performance Appraisal process with the Supervisor as needed.
Serve as the point of contact in the Supervisor’s absence.
Perform other related duties.