Access Center Coordinator

Nephrology Associates of Northern Illinois and Indiana•Alsip, IL

2d•$19 - $21

About The Position

The Access Center Coordinator plays a key role in coordinating patient scheduling, insurance verification, prior authorizations, and communication activities within an outpatient Vascular Access Center. This position also supports clinical and billing operations by maintaining patient charts, facilitating physician correspondence, handling phone calls, managing patient flow, and ensuring all insurance and referral documentation is complete and accurate.

Requirements

High school diploma or equivalent.
Minimum 2 years’ experience in insurance verification within a healthcare or medical billing office.
Knowledge of medical terminology.
Experience with Medicare, Medicaid, and commercial insurance payors.
Proven ability to obtain insurance pre-authorizations and referrals.
Intermediate computer skills, including proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

Review daily schedules to optimize patient flow, fill cancellations, and accommodate urgent cases.
Coordinate dialysis treatments and arrange patient transportation when needed.
Verify patient insurance coverage and benefits prior to treatment.
Obtain required referrals and pre-authorizations for procedures.
Communicate with patients and insurance companies to resolve coverage or payment issues.
Maintain accurate and timely records of all verification and authorization activities.
Open the center daily as assigned.
Manage incoming calls, route appropriately, and provide courteous assistance.
Perform clerical tasks including filing, correspondence, faxing, mailing, and supply ordering.
Serve as a liaison between physicians, dialysis facilities, and referring providers to ensure timely sharing of procedure results.
Maintain patient confidentiality and adhere to HIPAA regulations.
Support other center locations as needed.
Attend meetings, training sessions, and conference calls as required.
Follow all company, department, and clinical policies and procedures.
Maintain consistent, reliable, and punctual attendance.