Access Center Coordinator (CADC/CADC-I Preferred)

Foundation for Recovery•Las Vegas, NV

14d•Onsite

About The Position

The Access Center Coordinator supervises and coordinates the services and daily operations at the Foundation for Recovery’s Access Center and acts as an ambassador of the organization through targeted outreach efforts in the community. In this role, you’ll provide compassionate and professional case management support to individuals living with substance use and mental health disorders, develop a referral network to assist patrons with accessing community-based services, and conduct individualized screenings and assessments to enroll participants in our programs or refer to other community resources. Using motivational interviewing, assessment tools, and active listening skills, you’ll assist individuals in the Access Center find appropriate services based on their needs and screen individuals for enrollment in the Foundation’s recovery support programs. Located on the first floor of our building and open Monday - Thursday, the Access Center is the “Front Door” of the Foundation for Recovery and is the first point of contact our organization has with individuals interested in the Foundation’s programs. The Access Center provides the community with a safe place to seek assistance with navigating resources and care in Las Vegas and obtaining survival items such as clean socks, hygiene kits, Narcan, Fentanyl Test Strips, and other items. Access Center staff provide immediate services and resources including referrals to treatment, scheduling transportation to services, recovery planning, Medicaid, SNAP, and TANF eligibility, and program enrollment at the Foundation.

Requirements

Minimum of a High School Diploma or Equivalent
2 years of prior experience with standard office practices and procedures, including office etiquette, records management and use of case management or electronic health record system, and using computer programs such as Microsoft Office or Google Workspace.
2 years of customer service experience
2 years of experience working with people with behavioral health disorders and individuals from various socio-economic, ethnic, and cultural backgrounds
1-2 years of experience using electronic health records or case management database
Must understand and adhere to the Nevada Certification Board's code of ethics for Peer Recovery Support Specialists, federal and state confidentiality laws and regulations, and Nevada mandatory reporting laws and regulations
Must have a current, valid driver’s license, as well as current, personal vehicle insurance.
Must provide proof of identification and eligibility to work in the United States of America.
Must be proficient with Zoom video conferencing.

Nice To Haves

Bachelor's degree in psychology, social work, public health, or related field.
Certified Drug and Alcohol Counselor (CADC)
2 years of prior experience working with nonprofits preferred.
Continuing education or training in harm reduction, trauma-informed care, peer support ethics, confidentiality, motivational interviewing, suicide prevention, mandatory reporting, or others.
Prior experience working with state and federal grants.

Responsibilities

Manage incoming requests and inbound referrals to the recovery community center, including calls, emails, pre-enrollment submissions, and walk-ins.
Completes various assessments, surveys, interviews, and other data collection methods to track outcomes of individuals for grantors, management, and community partners.
Educate participants about membership to the community recovery center and programs available at the Foundation, other treatment and recovery options, harm reduction tools and strategies, and local resources.
Manages front desk and flow of participants between workers Data entry and recording in case management system
Be the key to health activation by listening to the needs, fears, and goals of our individuals and educating individuals on how to access and engage in the health system
Provide individualized support, empowerment, and encouragement to members through coaching and everyday interactions
Offer recovery management strategies and tools; like journaling, breathing and mindfulness techniques, among others
Offer harm reduction strategies and tools; like Narcan, fentanyl test strips, safer use
Listen to members' barriers; offering assistance to remove barriers through linkages to resources and other programs at Foundation for Recovery
Provide regular communication to members through phone, text, and in-person follow-ups and check-ins
Maintain clear and concise documentation using the organization's case management software
Prepare program, grant, and caseload reports as needed
Understand and adhere to all state and federal confidentiality laws and regulations